dubbya1986
04-04-2017, 02:13 PM
I purchased a 2016 Red Brozz 250 enduro from Superior back on March 13th. I finally completed the transaction today when I got my paperwork in the mail and tagged it.
Overall, I would say that they ultimately do what they say they are going to do, but have a communication issue. When my bike arrived, everything was in good shape as far as shipping goes besides a slightly bent rack which was easily remedied. Also had two left mirrors, so I got ahold of them and they said send pics which I did. I ended up having to call them a couple times to get ahold of someone in tech support, which said they would take a week or so to get one from the manufacturer. I was supposed to get tracking on the mirror, which never happened, but it ended up showing up albeit taking 2 weeks+ to get here.
Another thing that took longer than advertised to get here, was the mco/paperwork. I was told it would be sent 1 day after the delivery of the bike. It did not get sent out till 2.5 weeks of having the bike and was only sent after I followed up on it.
I will give them the benefit of the doubt since they sold a ton of these bikes all at once at the time I bought mine. If they would work on their communication they would be an ok dealer as they do eventually follow through on what they say they will do. As far as warranty claims go, I can only guess.
Overall, I would say that they ultimately do what they say they are going to do, but have a communication issue. When my bike arrived, everything was in good shape as far as shipping goes besides a slightly bent rack which was easily remedied. Also had two left mirrors, so I got ahold of them and they said send pics which I did. I ended up having to call them a couple times to get ahold of someone in tech support, which said they would take a week or so to get one from the manufacturer. I was supposed to get tracking on the mirror, which never happened, but it ended up showing up albeit taking 2 weeks+ to get here.
Another thing that took longer than advertised to get here, was the mco/paperwork. I was told it would be sent 1 day after the delivery of the bike. It did not get sent out till 2.5 weeks of having the bike and was only sent after I followed up on it.
I will give them the benefit of the doubt since they sold a ton of these bikes all at once at the time I bought mine. If they would work on their communication they would be an ok dealer as they do eventually follow through on what they say they will do. As far as warranty claims go, I can only guess.