Roketarider
01-15-2007, 10:57 PM
Wasn't sure where to post this, but figure this would be the section, if any.
I had emailed Bruce about a rear sprocket for my DS. He sent me a response back within 24 hours with the answers to all my questions I had asked him. It wasn't a 3-4 sentence email, more like a paragraph, which is rare these days.
From there he was going to call me, so I gave it a day or two with no call and I got anxious and called him up. Talked with him on the phone in more detail and placed my order for a smaller rear sprocket for my bike.
Not sure if he shipped it out that same day or the next day, but it got to me on Saturday, 2 days later!
It was packaged really well, included a receipt, along with a copy of the credit card receipt.
I give Bruce a thumbsup for customer service and would reccomend him to any of you that are looking for parts for these bikes.
I had emailed Bruce about a rear sprocket for my DS. He sent me a response back within 24 hours with the answers to all my questions I had asked him. It wasn't a 3-4 sentence email, more like a paragraph, which is rare these days.
From there he was going to call me, so I gave it a day or two with no call and I got anxious and called him up. Talked with him on the phone in more detail and placed my order for a smaller rear sprocket for my bike.
Not sure if he shipped it out that same day or the next day, but it got to me on Saturday, 2 days later!
It was packaged really well, included a receipt, along with a copy of the credit card receipt.
I give Bruce a thumbsup for customer service and would reccomend him to any of you that are looking for parts for these bikes.