APSCUSA Purchase
 

I just pulled the trigger on a Bashan Enforcer, from APSCUSA. I didn't have many questions, but Don Hopper answered them all in an email, bright and early on Monday morning.

I was going to buy a Hawk from txpowersports (who also answered my questions promptly and with a positive attitude), then I read the newer Enforcer threads and thought, why not just order it all at once?

Thanks to everyone sharing their knowledge and experiences (and videos, Ski Rush!); I'll be keeping this thread up to date as things progress. :yay:

I just received an email, letting me know that processing has begun. Hopefully I'll get another, later, telling me it's ready to ship. Fingers crossed! :tup:

On a side note, I definitely had two separate dreams about problems with my order. I wish I was kidding. :crazy:

Glad to see im not the only one dreaming about their orders haha

Yeah... if this is day one, I don't want to think about what my dreams will contain once it ships.
:zzz: Truck fires, shipping damage, giant potholes, floods, arson, buffalo stampedes, alien invasion, second comings! :zzz:

Sometimes Dreams DO Come True
 

Looks like I never woke up. The short of a long email sent by Don@apscusa is this: the credit processor says an undisclosed number of people have been engaging in fraudulent activities, related to their purchase of vehicles from apscusa.

My money has been refunded in full and apologies were issued. Really makes me wish I could've done business there. :grr:

I suppose the next thing to do is buy a Hawk through powersportsmax. I guess I should think of it as a few hundred $ saved? Ugh. Ah, well. They ARE the only ones with the Enforcer, right?


Edit: not a few hundred saved. Free liftgate service does not mean free shipping. Derp!

That makes no sense. I'd be prying into this for more info.

I just read mine. I emailed Don and was told that if I had wanted to repurchase the bike I would need to call in person.

You must have emailed him before he emailed me lol he mentioned the same thing in my email. Man, what a bummer. See anyone else carrying the Enforcer? I'm not too big on making big purchases without any kind of receipt.

My bike had already been shipped. I'm going to wait till I see that my cc has been refunded then give him a call.

I hope everything works out in your favor! Please let me know how it goes. I think I'm going to hold off on ordering a Hawk elsewhere; see if this credit situation gets handled in the next week or so. I really want that Enforcer!

No--I located the distributor (I can usually track Chinabikes's distributors down), and I know of a good retailer who has not yet spoken with the distributor, so cannot technically sell them until he speaks with them. Will keep you guys posted; hopefully have word by tomorrow...

Thanks, me too! I will keep you apprised.

Has anyone made an inquiry with Adam Rinkleff about these issues?

http://www.chinariders.net/member.php?u=29815

That's like saying a bloodhound and "usually" track down a rabbit. ;-)

I think I have an understanding of the issue. Certain credit card companies have been getting hit with charge backs and people haven't been returning the merchandise. The company that process credit cards for APSCUSA, has stopped taking payment from that/those companies. Using a different credit card may work, just make sure it is a card from a different issuer.

Good news! I just spent a bit under an hour at my bank, where I learned the following:

1: Everything is kosher; my money will be refunded soon (~24hrs)
2: There were several people affected in the same way
3: APSCUSA has switched credit processing companies
4: The new processing company is currently working
5: When my $ is refunded, I can reorder the same bike and all should be well (or just order now and have faith that the original $1,500 will be returned).
6: Ulster Savings Bank is awesome as it was ten years ago, from teller to branch manager!

I am affected by this too...I called my CC today, which is Chase...They said no issues on their end, and Don has been paid. I'm not entirely sure what's up, but he has issued me a refund too, and he is still shipping today he claims. But there is no sign of a refund yet, although it take a few days to show up. He told me not to do anything til I get the refund, so he's not trying to scam me or anything. I don't fully understand what's going on, but it seems par for the course!! :doh:

Can you guys shed any more light on this situation? I am also affected by this and have yet to receive my refund. I have spoken to Don multiple times. He said he sent a refund but the Bank says a refund has not been issued. I went with APSCUSA because of the good reviews on this site but now I am extremely concerned that I have been mixed up in a scam.

Same here, im still waiting on my refund. I called my CC company today and there is no pending refund. I was told once he refunds it, it would post in a matter of minutes. So far today, I've called twice and left messages with other employees regarding the issue and both times I've been told Don would call me back. To add insult to injury, the bike is setting at the terminal in Indianapolis waiting... if Don ever calls me back, I'll give an update.

I just built a new computer, which was great. Then I checked my email and read both of your situations... not so great. If I don't get a refund by closing time tomorrow, I'm just going to have my bank cancel the transaction. So far so good, eh? :tdown:

New Email: Call Your Banks
 

I got an email from Don; looks like I get to skip a day of waiting and go get the transaction cancelled. A new card too, I think. My first online purchase using a real card instead of PayPal. *sigh* Oh well, at least I'm out of Limbo. I'll keep you updated; best of luck to you all as well!
Here is the complete email, only my name is changed.

"American Product Sales Center (APSC)
234 North Maple Street
Adamsville, TN. 38310
Tel. 731-632-3222 Fax 731-632-3233
web site: www.apscusa.com
Sales & Service Center Hours;
Monday thru Friday 9:00 am till 6:00 pm CST
After Hours: 731-412-2555 or 731-798-0497

Dear Sexiest Man Alive ,
Below is the credit card settlement report we received from authorize.net in regards to the refunds I requested this past Thursday March 16, 2017. After speaking with authorize.net this morning, and our merchant credit card processor netpaybankcard.com at 3:20 pm this afternoon, they suggested I contact my refunded customers and ask them to forward the refund receipt that was sent to them from authorize.net, to their bank (If it was a Debit Card) or their credit card provider. This will allow your cc or bank to demand the refunded payments to be placed back on your card or into your checking account.

We do know that one of these credit/debit card purchases was placed with a stolen card, this was reported by First Data in conjunction with Chase Bank. They have not revealed the name nor card account of this person. First Data, in cooperation with netpaybankcard.com, closed our merchant account to ensure no further fraudulent charges could be attempted (This is similar to a person debiting a checking account with a fraudulent made check. Account would be closed to avoid any further checks being presented to the account). I apologize again for the problems this has caused and assure you it was out of our control. The increase in security be taken by cc processors and bank is to ensure every card holders protection, even when it creates stress. Thank You and feel free to have your credit card provider or bank to contact us with any additional information or documentation needed.

Sincerely,

Don Hopper


----- Original Message -----
From: Auto-Receipt
To: GREGORY HOPPER
Sent: Friday, March 17, 2017 7:07 PM
Subject: Failed Credit Card Settlement Report.

Your Authorize.Net Gateway ID: 1826160
Merchant Name: AFFORDABLE POWERSPORTS SALES COMPANY INC

Dear Merchant:

On Friday, March 17, 2017, while attempting to settle a batch of
transactions for your payment gateway account, the system encountered an
unanticipated error. This error prevented the batch of transactions from
being settled.

It appears that this error resulted from an improper account configuration
with the processing network, FDC.

This also may be caused by inactivity on your account, or because your MSP
has closed your account at the processor.

1. Please contact your Merchant Service Provider for help updating or
correcting your processor account.

(If you need help contacting your Merchant Service Provider, you can
contact Authorize.Net Merchant Support.)

2. Once the error has been addressed by your Merchant Service Provider, it
is very important that you contact Authorize.Net Merchant Support to
indicate that the error has been fixed.

3. At that point, we will resend the transactions from the errored batch
for settlement.

We look forward to hearing from you.

Authorize.Net Customer Support

For further questions, please contact Authorize.Net Merchant Support.
Support is available to answer your questions by phone at (877) 447-3938,
24 hours a day, 7 days a week (closed major holidays). Please have your
Gateway ID available when you contact us.

Thank You,
Authorize.Net

*** You received this email because you chose to be a Credit Card Report
recipient. You may change your email options by logging into the Merchant
Interface. Click on Settings and Profile in the Main Menu, and select
Manage Contacts from the General section. To edit a contact, click the
Edit link next to the contact that you would like to edit. Under Email
Types, select or deselect the Email types you would like to receive. Click
Submit to save any changes. Please do not reply to this email.

Yes sir, sounds familiar indeed. He failed to return my calls today. I am extremely worried here an the Mrs is even more anxious than myself. The CC company is advising me to file a fraud complaint if nothing is seen pending by the end of the work day tomorrow. Don had excellent customer service at first. I was really confident in my purchase AT FIRST. Im losing faith. It just really sucks because i have been planning this purchase for over a year.

So I can not cancel my purchase because Don has already received his funds. I have opened a dispute. I am very disappointed in this transaction. I thought I was buying from a reputable dealer but turns out I got robbed.

Don wont rip you off. It will work out.

Man I hope you are right. I just don't know at this point. He seemed like a pretty stand up guy at first.

Don has never ripped off anyone. It might take little longer but you will be fine.

It's not Don or APSCUSA. It is the company they were using to process their credit card transactions.

I purchased from Don and he made it right even though the shipper admitting damaged my kids go kart. Don send the parts at his own expense while I duked it out with UPS.

This is exactly right. Don's not going to screw us...Actually he can't. The credit card companies will protect us If he tried, which he is NOT trying.

I don't know all the details but it sounds like the company who was processing Dons credit card & debit card purchases was screwing him so he is switching to a different processor.

I called my card tonight and asked them to force the refund that Don has already issues last Thursday, so now the pressure will be on the processor to actually give the refund. The processor can jerk Don around a little bit, but they can't jerk Chase Card Services around, or they won't be processing squat.

Hang tight, buy your stuff you're going to need for assembly. Your new fork oil, motor oil, Locktite and everything else, and I bet this will be resolved very quickly!

My Enforcer was ordered and paid for on March 9th so I'm as anxious as anyone, but I do have faith in Don!!

Well, strangely enough I received the enforcer today. My understanding was it would be held at the terminal till the whole credit processing thing was resolved.

CONGRATULATIONS! That's very encouraging to hear. Manny told me to have my bank reject the transaction, which I did today. They told me it will be 10-45 days before I see my money back. Hopefully, I get a letter in three days that tells me some news. Promised, but not expected lol

That's cool you got your bike. Post pics man! I can't wait for all this to get sorted out and I finally get mine.

Damned, this is all so freakin' crazy!!

I did get my refund yesterday morning...My CC told me it would be 24-48 hours after i filed the complaint that Don requested i do, then I sent Don an email letting him know that I got it yesterday am.

I got a return call from Greg on my answering machine a little later yesterday, and then an email from Don saying to let them know if i want to "try again".

Well the thing is Don told me last week mine shipped last Thursday and he wasn't going to hold me up because of their credit issue, but apparently that wasn't true....although apparently they did ship at least one.

I did email him back late last nite saying I still want one and I'm about to call them, but I am very very close to saying forgetaboutit! I mean this was like the 3rd or 4th fairly big issue. I do think they are fairly honest but maybe have too much going on, or something!

Now I'm worried about delivery damage...That seems to be all I'm hearing about lately and the sellers don't do squat about them it seems. ...although the 2 Enforcers we know were delivered made it ok

That is MOST strange! What color did you get?? They told me mine shipped last week too, but maybe they meant from China, lol....by boat

After talking to Greg yesterday, the shipping company should have held my sons bike until I was refunded and repaid for the bike. I'm working with Citibank now to have the dispute dropped so Don can be paid. This is a he only pic I have of it right now. My son couldn't wait to get to side covers on before he took it for a spin.

Run for the hills with your free bike...lol...I'm only kidding and i am glad to hear it was a mix-up (another one). I did talk to Greg and he said mine was being held til i re-pay, but where it is being held i have no idea.

Just has been a bad, hectic day around here but maybe i have some hope of still getting a bike. So how does it run? Does your son like it? What do you think so far?

I actually felt a little guilty bringing the bike home but that passed pretty quick. The bike runs great! After we greased, locktight and changed the oil, my son siphoned gas out of every mower we had dumped it in and it fired up in about 2 seconds. All I really had to do was up the idle a bit. My son loves it and I'm seriously considering buying one for myself.

Manny, if I were you I would call Don and see if he can work a deal with you to compensate you for the trouble. I would suggest a $1,000 Enforcer, delivered. The worst he can say is no.

Good news, all! I checked my online purchases card today, on a whim. The full amount has been credited to my account. I'll be reordering shortly and keeping everyone up to date. Wish me luck!

pistolclass: I was really tempted to ask for a lower price like you suggested, but I'm willing to bet that not everyone will be reordering, so I feel like I'd be adding a kick while he's down. Don't get me wrong, while I see where a show of good faith like that could net him quite a bit more business; it can be hard to see it like that, when you're already getting the short end of the stick.

I've sent Don a few emails now this week and called once, and no response....and after reading other comments about him in this section, along with my own experience so far, you are probably right, not everyone will be re-ordering from him.