Anyone ever order from xpro USA?
 

Anyone have any feedback on ordering a xpro Titan or templar directly from xpro USA? They are by far the cheapest so I'm wondering if there is a catch and why no orders from them.

My bike came from x-pro. I had literally nothing to do to it. It was expertly assembled with proper torques, lock tite, etc. 4000 miles now. Nothing came loose or was put together wrong at all.

They are the predominant seller on amazon where lots of us picked our bikes up.

They do a good job in my opinion.

Here ar the reviews on Amazon just for bikes bought through x-pro.

https://www.amazon.com/product-revie...pe=all_reviews

Thanks for the info. I just wanted to make sure it was legit since they are so much cheaper than everywhere.

Well I ordered a dlx Titan from xpro USA directly. They were the cheapest ones I saw delivered too. I have no idea when I will get the bike but they state the bikes are available and ship in a few days.
Couple odd things about ordering from them-
The website was constantly crashing while I was trying to search the bikes. Once I got into the buying aspect of it the site was fine.
Even though they list PayPal as a payment source PayPal does not allow payments to them. Unfortunately I found out why after I already used a credit card to complete the purchase so hopefully I don't run into any problems with getting the bike.
They only way to track you order is to download a sketchy app and link it to your phone and email which I was not thrilled about. I have yet to see any movement on my order but it's 9nly been a few days. Hopefully the app works as intended and isn't just dumping spam onto my phone.

That’s why I went through Amazon. The seller is held accountable. My xpro was good though. Yours probably is too

I looked into ordering from Amazon but I just couldn't justify the additional cost when I ultimately had my credit card to protect me more than I would Amazon. I think Amazon was roughly 20% more than I paid from xpro.

You mentioned yours came assembled. I didn't see any option for that or even a mention of it in the ad. Was it something they offered at one point or do they just do it automatically? How was it shipped to you?

Ah. Gotcha. True.

I didn’t realize I could save 20% going direct.

There was no talk about assembly. It arrived in the metal and wood framed shipping box. The handlebars have to be off to fit in the box. You just have to perform a few steps to put those on and the throttle and stuff.

It came well assembled otherwise.

Well it's been nearly a week and no update yet. They do have my money though. I've tried contacting them a couple times and zero reply or answer of the phone. I did track the company that took my payment and called them but no answer. I will give them until the end of the week to reply before I start a charge back.

That’s why Amazon is better. Even if it’s a couple dollars more. Buyer protection.

However, it really does seem odd that they are doing so poorly with a direct sale when they do great on Amazon.

Hopefully they come through. Maybe they prioritize Amazon over themselves.

I got a call from a shipping company today about arranging for delivery of what i assume is the xpro. There is absolutely zero information to go by with the shipment. I only know its the bike because of the size. Not even an email or alert on the app i was forced to download to track the shipment. It can be dropped off as early as tomorrow but i scheduled it for friday.

It would seem that the shipping line got confused and misplaced the motorcycle several hundred miles away. They are trying to get it back here but no luck so far. I know i am not getting all the details though. Not X-pros fault technically but the carrier they used is not known for its great service around here. I am trying to get a refund but X-pro still has not even responded to my original calls and emails to them from earlier in the week. They haven't even updated my order to show that its been shipped and dropped off. i would rather just cancel this and order again from amazon. lesson learned.

Hey I’m new here and wish I saw this before I ordered. I order Tuesday and they took the money but have not heard from them after two emails and a few voice mails I am getting worried. Let me know if it works out for you I may have to challenge the charges on the credit card as well.

Well I did hear back from someone after sending out loads of emails and calls. It was one of the emails I sent via the Shop app that they responded to. Of course I probably sent 5 or 6 prior that they never answered.
What they told me troubled me but since I paid with a credit card ultimately I will be fine. Basically they told me there was nothing they would do if the bike doesn't get delivered other than refund my money minus a shipping charge. That's right, they expect me to pay the shipping charge for something I never even got. What's even better is they also told me that if I do get the bike and it's damaged from shipping I can send it back but then they charge me for shipping both ways which would nearly be the full cost of the bike. What a terrible company. I do hope yours comes in ok but don't expect any communication from them about shipping or anything. You will get it when you get it and they will not help.

Its now 4 days later from when they were supposed to deliver and nothing yet. Shipping company isnt saying anything and xpro has only responded the one time as stated above.

Happy days. My bike was found and delivered today. The crate was absolutely thrashed and the bike had some damage but not too bad. The worst of it was the shock lineage was bent to hell and stuffed inside the swingarm pocket. Took me a bit to figure how to get it out but I got it. Luckily I had another one off some random bike that fit exactly.
I will do a full review soon enough but in a nutshell expect to do a fair amount of assembly your self. It took me about 3 hours to get it together. I saw no signs of grease anywhere so I pulled the front end and the rear parts off to give them a good greasing. The steering head bearings were filled with slag and metal particles so those got a deep cleaning before going back together.
I was missing loads of bolts too. Again my hoarding paid off and I enough lying around to get it together. X-pro was pretty good about putting bolts where they belong, they just didn't tighten many. You really need to check every single bolt and use locktite where possible. I've never seen so many zip ties on a machine before. Double check the wiring while going 9ver the bolts. I found a lot of trouble areas.
When I fueled it up the carb was leaking like crazy. I tightened the drain screw and that helped but the overflow was still streaming away. A couple hits with a hammer freed up the floats and put an end to the leaks.
To my surprise the battery was very nearly fully charged. The bike started almost immediately. I did one quick ride just to get a feel for what needs adjusting. The answer is everything.

I finally got a tracking number and it says it will be here Friday so fingers crossed. But that is the only contact I have had from anyone on either side. Have you tried reaching out to them on the amazon page I had a buddy do that and they got back to him. I have not tried myself.

I bought it direct from the xprousa site. Turns out it's actually powersportsmax. I got my MCO and an actual receipt in the mail today and they were both stamped Powersportsmax. I would guess you could just call them directly.
My app still says nothing about delivery even though I have it.

By the way MCO is labeled as dirt bike. Gonna be tough to make it street legal here.

Hey I was gonna keep you more up to date but my bike finally came so I have been super excited and spending my time putting that together. I was never able to get ahold of anyone from xprousa either and the shipping company gave it to another company without my address or phone number but I was able to track it down with some help from a friend. The metal frame was in rough shape but only had two things broken on the bike. The rear brake light had a hole in it which is no big deal but the rear suspension piece on the bottom that’s shaped like a u had one of the sides broke I still ride it for the break in but before I get off road with it I’ll have to replace it. I have seen them for 8 bucks off Amazon. Other than that the bike has been a blast. Montana is pretty easy for licensing. The title said dirt bike but I told the lady at the dmv that it was street legal and she said ok and I got plates lol.

What shipping company delivered your bike?



I'm dealing with TFF that used to be UPS Freight and they're completely incompetent. Over the last 2 weeks they have missed multiple delivery appointments, no show, no call.

Mine swapped hands several times according to the paperwork. It was DHL, then UPS then R&L. God knows what was in between those ones. I had zero idea where it was or who had it at anytime. I only got a heads up when the final carrier called and said it was several hundred miles away and i could come pick it up. XproUSA was useless. Even the stupid app they make you download to steal your data doesnt have the proper shipping or contact info. Its like a massive scam.
I've reached out to Xpro for replacement parts to which they did shockingly reply too but then all communication stopped and no parts are expected. Even with photos and videos taken at their request they still would not ship me replacement parts.

One thing i have noticed is that the only time XproUSA has ever responded is when i threaten to do a chargeback to which they simply threaten me with double shipping charges and no help resolving any issues.

I wanted to share my experience with this, since this thread is one of the top search results on Google. I was super sketched out at first but my order arrived two days ago and overall the process, for me, was pretty great.

TLDR: I ordered 3 Lifan 200s at 3pm, had them 11 days later by 11am. I had tracking info the entire time, only needed a phone call to finish the order, and all emails were answered within 24 hours.

I figured out that xprousa.com and powersportsmax.com are the same place, and also the same ones selling the lifan xpect on Amazon. No idea why they have the separate sites. If you live closer to CA you can get stuff cheaper from the main site because they charge actual shipping and have bulk discounts, but since I'm about as far away as possible the included shipping from xprousa.com was a better price overall. Both are cheaper than Amazon by a few hundred bucks, and I figured I'm putting in on a credit card anyway.

I bought 3 Lifan Xpect 200s on a credit card, shipped to the address matching the card. Since the order was "so large" they wanted a face-time call before they would process it even though addresses matched. Their phone system is super janky, makes skype sound effects and is full on disconnected after hours. But when I finally did get the video call working the people I talked to were all very much american and spoke perfect english.

The bikes were shipped the next day by R&L shipping. XPRO sent me a tracking number, which worked on the R&L website but R&L never sent me any emails. On the day of delivery I got a text from R&L (didn't even know they had my info), that the bikes would be delivered that day and a signature was NOT required. A tractor trailer showed up that day, driver dropped the bikes off with a pallet jack and I never talked to him other than to wave bye.

My only complain so far is that you have to go to their website after the bikes arrive and enter VIN numbers to order the paperwork to get a title. They never told me that, so I had to wait the day it took them to respond to my email before I could do that.

Regarding the app they tell you to use to track the order, it looked suspicious, so I downloaded it on an old Android phone. Not sure why they don't just use the Play store link and tell you what it is, but it's just the Shopify app. It's a totally legit app by a legit company. Shopify basically handles online purchasing for most small business running stuff online. It's probably built right into Shopify's billing system and is only updated when the seller actually updates the info, which they did eventually but it was days behind.

That’s good to hear. My experience with them was no less than perfect. It was through Amazon, but even when I put my throttle on wrong, (I wound it the wrong way).. They were going to give me a discount because of that. It wasn’t even their fault. I told them to just give better instructions on that part of the assembly and don’t worry about a discount

My bike came in great shape. It was fully assembled other than handlebars. And every nut and bolt was on properly. They didn’t strip anything. They didn’t do anything wrong with the assembly and adjustment of the bike. I just rode it 5000 miles without tightening anything. Nothing fell off. Nothing broke. It was all correct when I got it.

So based on all the other stories I’ve heard about people’s experience receiving bikes, I think this place is pretty good.

I just received my order from powersportsmax.com/maxpro last Thursday. They automatically sent the paperwork last Saturday and I received that yesterday. I knew it was sent because I have the 'USPS Informed Delivery' setup and it sends you an email where there is a new active tracking number sent to your address. You shouldn't of have to contact them about it. That's why they don't tell you to. My experience was great as well!

As far as tracking, I just used the RL Carriers website. https://www.rlcarriers.com/

I bought my Templar X 250 from powersportsmax and it all went smoothly. It is currently $50 more than I paid... still available at XPro (bottom line price, delivered). At the time powersportsmax had the best price for the X. It disappeared, for a while, but now XPro has it again! I missed the Mother's day sale from Powersports max ($50 off). They have the Templar 250 now. It was $1499 a couple of weeks ago! I guess prices are just going up!

They charge $300 shipping, liftgate service.

I prefer to do the final assembly myself. Saves s few hundred but also allows me to disassemble, inspect, install with loctite and feel the torque spec and tension on every connection. Did this on three bikes so far and learned a heck of a lot while doing it. I am also on a strict budget! So it is not exactly 100% by choice :lol:

Cripes, I would have refused delivery. WAY too much damage and work to fix it. The shipper (shippers?) should have eaten that one! Let the lawyers figure it out!! ;)

We can't expect the shippers to get better if we pay for the damages!!!

I would have but prior reviews said xpro was really good about replacing damaged parts and i believed them. Turns out they are terrible at replacing parts and my bike is slowly dying due to an inability to get replacement parts, under warranty or otherwise. So far my front brakes, rear shock linkage, throttle controls and as of last night my electric start are all in need of replacement with only 30 miles on the bike. Absolutely zero response from xpro or powersportsmax, even to buy the parts i need which should be covered under warranty to begin with.
Xpro was also very clear that if i refused shipment for any reason they would charge me double shipping costs. Even for the few weeks my bike was missing and no one knew where it was they wouldnt allow me to cancel it.

Right, but this bad experience has to do with the shipper not the seller. Somehow, either you or they have to go after the shipper for the damages.

Unfortunately, you accepted the shipment. This is a signal to the seller that you were satisfied, but more importantly, you took possession and financial responsibility. But I can't believe that you would be charged for shipping if you refuse damaged freight. A few pictures should be all you needed. As I said, R&L was ready to take it back when we found the damage on my crate. That is the shippers responsibility, not yours. They accept freight from the vendor, and they are on the hook to deliver undamaged. Period.

I had a bit of crate damage on my Templar X shipment from Powersportsmax (XPro). I took a close look and didn't see any significant damage on the bike. Just a little plastic scratch on front fender in a hidden area. It was a risk accepting it, but I could see most of the bike using a flashlight. The shipper was ready to take it back, and it would have been 100% refund situation and shipper would make an insurance claim to cover their mishandling the freight.

We should warn people that once they sign and accept delivery, vendor and shipper are 100% off the hook.

This experience is the only posts from you kit. I am really sorry about your situation. Stupid shippers.

I went with powersport because it seemed easier...and it was easy.
I had no problem getting the bike in good condition, and i am sure PSM had no problem
taking my money.

All done on computer. A money order option was available for regular mail, I guess.
I could have saved money doing that, but did not.
A phone was required by the shipping company. Otherwise, no communication other than emails to PSM.

Worked perfectly!

Hello, I have been looking at buying a scooter from x-pro on Amazon. The scooter is Saipan 200 EFI it looks like Vitacci Clash 200 EFI could they be the same scooters?
The Saipan is labeled X-Pro.

I just bought a Templar 250X from Xpro on Amazon. We shall see. The reviews I read so far are positive. I paid for the assembly because 150 bucks is worth my time. Anyway, I see the Templar X is really the same bike as the Trailmaster TM31 PRO 250, just that the TM31 only has a 239cc engine. Same frame, same gauges, slightly smaller engine.

Good chance it is the same. Xpro is the brand name of Powersportsmax and they (obviously) have their own site separate from Powersportsmax. XPro/Powersportsmax seem to re-label other brands as the 'XPro' brand.

That being said--it is fairly easy and straightforward to be a scooter company in China. A lot of the suppliers make parts that look the same, so it is possible to have scooters that look exactly the same but are technically, as recognized with the US EPA and other countries' emissions gurus, as a separate 'manufacture' when in fact they simply sourced parts from the same suppliers.

Also, as far as importers go, they are not manufacturers but act as such. The powerhouse ZNen manufacturers for numerous different US brands, including SSR, BMS, Amigo, and others. But their MCO states 'ZNen' even if one company calls the bike the '150 Classic' and another company calls it 'Salt and Pepper 150'.

Also, importers can spec their scooters differently. Using Znen as an example, it is possible for one importer to spec their model with higher quality parts when Znen manufactures their particular batch(es) of bikes, such as a Gates belt vs. an anonymous generic belt that would usually come on the bike from the factory. Also, a name brand spark plug for another example, and some even spec their bikes with brand name carbs. That is how they can justify charging more for the same exact Znen model.

Or, the bikes are the exact same, which is not out of the question.

Ordered mine through Amazon and it came faster than expected. I had a couple bad parts that were replaced quickly and with no charge, great service and the bike is great!

Good Experience with Xpro
 

Hey All,
I just got the 125cc Cafe Cruiser bike from Xpro/Powersportsmax and I actually have had a very good experience so far. I expected them to kind of ghost me after payment, but that hasn't been the case. Here's my experience in bullet points:

• I ordered directly through the PowerSportsMax website, saving money over amazon.
• When I paid, I had a friend put it on his card so they sent me a form for a card authorization. They called me the next day to check up and see if I was having any difficulties.
• Once the bike shipped a couple days after payment, they sent me an email with a tracking number and shipped through RDL. Was able to track it the whole way.
• It arrived quickly in about a week and sustained no damage
• There were a couple parts missing or defective. Battery terminal and locking bolt for the wheel were missing, and the bracket for the handle bars was stripped out.
• BUT when I emailed them about replacements, they replied within a day.
• They didn't have all the parts in stock but directed me to where I could get them on ebay and offered a reimbursement for the expense. Have not completed that yet (their email just came today) so I don't have a reimbursement in hand but all-in-all I'm satisfied.

Does Amazon have better return policies? Just in case...

Just in case.

I have purchased on amazon before and it was fine. The bike came fully intact no damage and the guy dropped it off and was very nice. after a few weeks of riding the bike started to make weird noises and began to get slower and slower over time, but a buddy of mine fixed it and it was fine. A month later one of the starter bolts cracked (although I think that's my fault since I may have tightened it to much). Ordered a starter off of amazon but was the wrong one still looking for a starter...Otherwise great bike would buy again (and actually am buying again in a bit).

wondering ?
 

Reading these xPro/PowerSportsMax experiences got me wondering:

1. Are Amazon xPro orders automatically processed as 'assembled' orders? ... because I haven't noticed ANY regular, non-assembled orders from Amazon. If so, that might explain why Amazon prices are higher? ... i.e. due to 'assembly'.
2. Is Xpro responsiveness to Amazon orders the result of Amazon forcing vendors to agree to 'Amazon customer treatment standards', as a condition to running a 'store' on Amazon?
3. Are 'assembled' bikes re-crated and shipped NOT labeled as from China ... such that the shippers' personnel don't 'intentionally' damage crates not marked as from China?

If it's true that xPro Amazon offerings are for 'assembled' units, ONLY, I noticed that the Templar X is the SAME 'assembled' price on Amazon as on PowerSportsMax i.e. $2,000. Amazon shipping costs $400 vs. $300 at PowerSportsMax. Thus, the price difference is $100.

Is it worth $400 to get one assembled and undamaged in a non-China-marked crate ... and not have to chase an unresponsive distributor for parts/warranty etc. ? Is your time and anxiety worth $400? ... whether you need/want it assembled ... or not?

I'm thinking that a Kawasaki KLX300 is still about 3x more $$$ than a Templar X ... although the KLX300 has fuel injection and 42 cc more displacement!

How long does shipping from the actual XproUsa website take normally?

Just bought the X5 bike.