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That is not justice. Excusing the personality of the Gio guy doesn't wash. You guys are too soft! He was insulting and close to suggesting fraud on Jim's part. A hand-written apology and an offer of some kind of redress for the mistake, the way it was handled and the time taken would be better.
I would have spat in the guy's face for saying what he did and dealing with me like that. he deserves a real taking down. People hide behind corporations and emails and by not returning calls - and that also hides their moral culpability, weakness of character and deliberate unsound business tactics relying on fear and sense of defeat to make individuals lose out. To much of it in this world.
Jim has been exceptionally patient. Again, I commend him.
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