Quote:
Originally Posted by spatial37
Three weeks ago I ordered Storm 250 (DB-08-250) from them. After that I made two calls to the sales person to verify if the DB-08-250 model would be shipped. He ensured me it will definitely be DB-08-250. Upon delivery I opened the box and ..... found absolutely different bike in it (actually DB-07K-250, which is several hundred dollars cheaper than ordered Storm 250)! On the phone they talk to me like I am an idiot who unable to recognize ordered bike. They also told me if I refuse it, they will charge me for 30 % restocking fee. Only after I sent a picture of the carton box with wrong model indicated on it, and told them that I am about to put it on the dispute with my credit card company, they agreed to make a full refund. By the way, later it was figured out that at the time of placing my order, the DB-08-250 model was out of stock. Seems like www.saferwholesale.com provide "mushroom politics" with customers: "Keep 'em in the dark and feed 'em bullshit". |
Good lesson to always pay with a credit card.
