just a guess, but maybe that guy was a jerk to them when he called (he was to all of us over his broken parts and bad welds that we had nothing to do with). i bought my storm from the same place, and although they were a bit slow in getting back to me (a few days), my one part that was a little cracked was shipped to me with no charge and i had it on my bike in a couple weeks ... all they asked for were pics of all sides of my bike to see that i had not crashed it and broke it that way
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