Quote:
Originally Posted by LunaTech
That's strange. I ordered 2 Hawks and 2 Apollos from apscusa and everything went smooth as silk.
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In my (so far unsuccessful) search for a Hawk front wheel, I used apscusa's contact form to inquire about them (site shows in stock), and on a monday, Don called me and talked to me for at least 30 minutes. He's going out of his way to help find a wheel to a bike I didn't buy from him. If that's not customer service, I'm not sure what is.
I'd say that when a person has a major delay in getting a bike, it's the supplier doing the drop-ship and dragging their feet. They probably also have to wait for paperwork to come from the supplier in order to even fill out the MCO/MSO.
Granted, that doesn't mean you should get the cold shoulder when you email or call the business you bought it from. So far, I've not had that experience from any of them.
Is the guy at RPS that took over the parts sales named Marcos? Don at apsc had me try them 1st.