Quote:
Originally Posted by JerryHawk250
Good to hear that at least they got you rolling again. They probably are swamped with all the bikes that were preordered and now they have to get them out. With the bike shortage I wouldn't be surprised if there mail server crashed .
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Ya but a little communication goes a long way. When some "oddity" happens at my work, we notify all clientele involved and put out a public memo......and I'll bet that we have WAY more customers to worry about than RPS or any CB dealer does. Nobody's perfect, we screw up enough, but we do our best not to leave people hanging in limbo.
IN short, community chatter does far more damage than owning up to a problem.
Even here is a PERFECT platform to put out a blurb saying something like "Hey guys, apologies for the delays in response. Our servers have been down but we're working on it ASAP" or something like that. That would change many moods here.
Cheez, I wonder if Manny is in the shipping department too??? ;-)