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Porter,
If you DID pay by credit card or PayPal, if they aren't willing to do anything for you at all, you should definitely file a claim with the credit card or PayPal.
Hell, I might do it even if they say they'll fix the problem just to be on the safe side.
If you paid by PayPal and they say they are taking care of it, filing the dispute with PayPal may help th "hurry" the situation along...
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