Quote:
Originally Posted by Megadan
NickThrash - thank you for your very detailed and honest review of your experience with Orion. It's an unfortunate thing that most of these sellers end up being shady and rude to their customers. I have had similar bad experiences with TXPowersports, which is why I actively steer people away from giving them their business. We, the consumers, have the ability to shape our market with a little effort.
Even though I bought a Hawk a second time to replace my stolen on, I do know that my next purchase will either be from CSC, a company that cares about and helps their customers, or from a local retailer.
I have purchased both of my Hawks from Killermotorsports, and so far both experiences have been a positive one. That doesn't mean they are perfect, especially now that they are under new ownership. Others in the past had bad experiences with them as well, but so far everybody I know that has dealt with them in the last year or two hasn't had any real problems, aside from one member on here with an MCO issue that the new owner will not assist with because the bike was sold under the previous owner. The way the new owner has treated said person has definitely made me a little more wary.
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Ya the old KMS had a pretty good constumer service (for me at least) when i was trying to order my HAWk. There was one spefic guy (dont recall his name) but he was really hepful with giving info and even mentioned “chinariders” to me.
It just baffles me that ORION went straight to being rude and avoiding any responsibility for their sale.
All it would have simply taken would have been a:
“hey im sorry to hear that but unfortunately through our policy and the one with the shipping company, its kind of out of our hands and we cant do anything unless you would have noticed it before signing. And i know we sell plastic kits, i myself do not have the ability to give out free products. Best i can do for you is refer you to the shipping company’s service and go from there.”
Easy. But, instead, the dude sat there sarcastically insulting me and being snide and rude. So i went to BBB to let people know. And even ORIONS’s responses on there included sarcastic stuff like “sorry, you got your little feelings hurt” when i would mention an appology for being snide and rude.
Like what kind of people are like that?!
Id get it if i was being difficult, but really all i did was inform them that i got shipped a damage product and they immediately tried to avoid any responsibility.