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I filed a warranty claim last week for a new rectifier after talking with Jordan at Q9 who is a service technician. My charging system wasn’t going above 12.8 volts. I wasn’t able to talk with someone right when I called but Jordan did call me back a couple of hours later after someone took my contact info. He instructed me how to file the claim with customer service via email. I didn’t hear back from them so I thought OK I’m on my own getting the part or there was going to be endless back and forth trying to get the part from them. Well today the rectifier was delivered via USPS two day priority mail from RPS on behalf of Q9. At this point I have no reason to not continue to do business with them as they have come through for me on every level. With this type of customer service I would be willing to pay a little more when price matching to go with a company that I can trust.
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