Quote:
Originally Posted by dpl096
I honestly don't known so am asking.... Is this another distribution point owned by Manny?
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Not likely. Roadrunner is a big intermodal and LTL transportation company. If "Manny" owned them he would be a millionaire and not likely to be selling cheap chinese products with sleezy business practices. Well, maybe he still would, but no he doesn't own Roadrunner.
No, what happened here was entirely the fault of the freight company or the consigner. They took the load without verifying that the delivery address was within delivery range of their nearest hub. Most LTL freight like those used to ship these bikes only operate within about a 200-300 mile range for pickup and delivery of their terminals due to DOT regulations regarding log times.
Joshlaird, no matter what you absolutely need to verify that you are not the one being billed for that second truck delivery. If they do try to push it off on you refuse delivery and send it back and get a full refund. Make sure to tell both companies you will do exactly that if you are being billed for it. It was their responsibility to ensure delivery for the agreed upon value already paid by you at the time of purchase, and that counts as a binding contract between the consigner and consignee (you). If there is an extra cost involved then they are the ones who will have to eat it.
Also, do everything you can to cover your ass. Communicate by e-mail or record the calls (make sure to inform them of you recording) if you have to. That way you can avoid heresay and have something to work for you. Freight companies and shippers will do everything they can within their power to shift costs somewhere other than themselves.