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I tried adjusting the shock, replacing the spring, adjusting the pre-load...all helped a little but the ride was still too harsh. Rick at Cogent built a new shock/spring based on my weight and how I ride. I just finished an 1800 mile ride around NW Wyoming with a fair amount of less than perfect pavement and the new suspension does an amazing job of smoothing out the ride. This upgrade is well worth the investment.
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