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I'm surprised to hear bad reviews about Venom. Reading here and other places, the consensus seemed to be that they have top-shelf customer service.
I spent a little more to order from Venom over other vendors because of that reputation.
I'm glad I did. Bike came with all the proper paperwork. My front rotor was bent in shipping and Venom was super easy to deal with. I had a new rotor in my mailbox literally three days later.
Before ordering I did some checking by calling/emailing companies. Venom always answered the phone when I called and was really easy to deal with.
Another vendor I was considering never answered the phone.
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