Well I did hear back from someone after sending out loads of emails and calls. It was one of the emails I sent via the Shop app that they responded to. Of course I probably sent 5 or 6 prior that they never answered.
What they told me troubled me but since I paid with a credit card ultimately I will be fine. Basically they told me there was nothing they would do if the bike doesn't get delivered other than refund my money minus a shipping charge. That's right, they expect me to pay the shipping charge for something I never even got. What's even better is they also told me that if I do get the bike and it's damaged from shipping I can send it back but then they charge me for shipping both ways which would nearly be the full cost of the bike. What a terrible company. I do hope yours comes in ok but don't expect any communication from them about shipping or anything. You will get it when you get it and they will not help.
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