Quote:
Originally Posted by TxPowerSports
Hi we are sorry you could not get it register we know some states require NHTSA sticker this is why we posted on our web site Txpowersports.com https://www.txpowersports.com/New_ha...bike-250cc.htm
the following ...
BUY RPS Ricky Power Sports DIRT-BIKE-250CC HAWK ONLINE !
*May not be street legal in all states*
*Item does not have fmvss, NHTSA label*
*Please check with your local DMV to confirm street Legality*
Thank you. |
That is all said and good, but for REALLY good customer service, customer service that you don't have to post a defense to a negative review on a site like this, is to MAKE sure the customer found out if they can register it, like via a phone call, and/or suggest they simply buy another bike they can register if the customer is not sure. Heck, several members here have stated they never intended to street register their bike in the first place, so that would be a good place to start the conversation, since you as the retailer know this bike is 49 state off-road legal according to the EPA. I would feel awful as an online retailer selling bikes that are NOT 49 or 50 state street legal, simply basing it on a disclaimer. You obviously know the bikes are legal in Texas, but choose not to further your level of customer service on a popular product like the Hawk and check to see the legality of them for street use in other states, which is fine and dandy, but at least check with your out of state customers who plan to buy the bikes their intended purpose, first of all, and making sure they can register it in their state if they stated they want to legally ride on the street. Again, if they are not sure, suggest a different bike, like the Bashan lineup which even I know are 49 state legal. See, it is not that difficult, but it does take a little more effort than reminding your customers they were, in essence, in a buyer-beware situation, after being called out on a public forum.