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Thanks for the response. I don't think they are necessarily doing anything wrong, but I am a bit anxious because I am on a fixed income and this is a significant amount of money for me. I have made real sacrifices to make these payments every month. I suppose I will relax and follow your advice, keeping everything together and giving them the benefit of the doubt. However, I do wish they were more transparent with information. They must be incredibly busy. In any case, thank you for the response. I feel better now and will do as you suggested.
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