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Hi
If competition is really stiff, and they can't beat on price point, then their main selling point should be customer support/satisfaction, they lose that, and as you say, there are 2 other dealers waiting in the wings.
I hate poor customer service with a passion, as there is no need for poor customer service. This, to me at least, is where WK fall down over here in the UK, whereas, Mash on the other hand, fantatstic dealer, can't do enough for me and my Mash.
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