[extreemthrottle]

so i called don on dec 14th, ordered and paid for 2 thunder 125's (grom copy) on the 14th. was told i would get them in time for christmas. couple things to note, this was regarded as commercial shipping to my shop, and i informed them that they would need a drop gate since i dont have a forklift. not a problem i was told well, nearly a month later, they arrived, and not without the complete runaround, mis-information, and lots of frustration.

on dec 19th in the afternoon, i hadn't received the bill of lading. so i called and was told they should be going out on tues or wed.. i asked if they would get her in time for christmas and was assured they would.
tues the 20th, still nothing, and spoke to don, asked about paper work as we had planned a trip for a week on the 26th, and i wanted to take them with us, he said they would pull the bikes aside. get the numbers and send them out first thing so we could have them for the trip. but we should see the bikes thursday or fri.

thursday and fri, no bikes, no bill of lading, silence..
i called on friday and spoke to greg, he would look into it, and get back to me. i called a while later, and he tells me the shipping company is closed fri, and monday for the holiday.
needless to say, my patience was getting to the end. but i realize, its the holidays, and im sure i wasnt the only one with this issue, so i let it go, though very disappointed.

we go on our vacation the following week, and its still there in the back of my mind the whole time, so thursday i finally call and speak to greg, he apologized and said we should be back on track for the following week. i said ok lets get this done please!
i also asked about the paperwork and what ever happened to it, as it never showed up.
the lady there said, we dont ever send the paperwork before the bikes are received in case there was an issue.

we get home from vacation on the 2nd, and tues the 3rd, i called to find out what the deal was, and greg told me he would look into it and call me back.
i took it upon myself to figure out that cazador was the distributor, so i called to cut out the middle man, spoke to michael there, who knew who i was and the order. he tells me they would be shipping out the 4th, and that i should see the bill of lading come through soon.

i get the bill of lading on the 4th, wait till the 5th and call the shipping company to get an estimated date, tracking info etc..
they tell me they attempted to pick up, but the driver was sent away because they weren't ready to load. they informed me that the pro# now would change, and they would pick them up the following day on the 6th. i was told i should call cazador and give them the new # and tell them they would be there today to pick up.
i call cazador, he says, they had a lot of backorders to fill, and because of the holiday, they were behind. i gave him the new info and told him that the shipper said they would be there today to pick them up.

i get a call from michael at cazador later that day and was told that one of the black bikes had some damage and he asked if i would like a different color, i said white would be fine and he said they were loading now.
im finally going to get my bikes!!

the shipping company calls me on tuesday the 10th and says we can drop them at your shop on wed, whats a good time, i asked for the latest appt, she say we can do after 1pm, i said that will have to work, and to please have the driver call an hr b4 since i may be more then 30 mins away at work.
wednesday, 1130 am the driver calls and says hes in front of my shop and where am i?
luckily, i was only 20 mins away at the time, and was able to take an early lunch

i fly up to my shop, get there and he asks if i have forklift. i say no, how the hell is this gonna work? he says i may have to come back tomorrow, i say, no way, ive waited to long, ask my neighbor at my shop to use the back of his pickup truck and slide the bikes into it. the three of us get them in and then onto the ground since they are bulky, but fairly light.
i pull the boxes off, and start to find some crate damage, the rt side of the white bike looks like it may have fallen over at one time, the footpeg bracket was broken, and other parts were scuffed and damaged.
the driver starts getting an attitude with me and tells me he has to go. i basically told him, im not signing anything until i throughly look over the bikes now to find any additional damage. of course i find a few other items, he gets an exception from his office, and i let him get on his way.

that evening, i get back to the shop to assemble the bikes and make sure there are no other issues. the assembly was minor, front wheel, rear shock, loosen chain, handlebars, switches and going over the bike to tighten everything.
got both bikes done and running, sent pics via email for the damage, i also emailed the vin# and info needed for registrations so i could get that going too. followed up with a call to greg to make sure he had all the info, and to ask the lady about processing the paper work and overnight shipping to me as a courtesy for all this b.s. i was told, they cant do that with government paperwork, they can get in trouble, blah blah blah... i said if they can ship fed ex or ups overnight, i would pay for it. i was told, that they would get in trouble because they have an account with usps and they would be upset if they used another carrier. lmao.. anyway, i decided to let it go, and just wait since they were shipping priority mail i should have it monday hopefully.

i will say while all of the people i spoke to on the phone were very nice, and seem like they want to do a good job, maybe they are just overwhelmed or something?? if they would have told me from the beginning it would be the 2nd week of jan, i would have been fine, but the jerkin me around with this and that was so uncalled for.
i was actually going to sign up to be a local dealer here, and spoke to don at length about it and a few other things, he seemed very nice informative etc..
just disappointed in the experience.

i posted in another thread about the short i have on one of the bike and i havent even put a mile on it yet. hopefully something simple.

i also hope they follow through with the parts that were damaged. i will keep you all posted as to how this turns out.