I definitely got a heads-up phone call (R&L driver called me) about 30 minutes before delivery time. The is the Kansas city office, but I got the impression that this is standard practice at all R&L depot's. I am surprised to hear this isn't the case
The first bike (5 speed) had crate frame damage and oil spilled on it. Minor scratches to front fender in mounting area (invisible). The 6 speed crate arrived in perfect condition.