|
There is no dealer, the distributor sold the bike direct to the customer. The problem was handled for the most part through the North American sales rep in china.
Lots of little issues actually get addressed by the dealers, then funneled up to the distributor and then its the factory that supplies parts.
In this case Jax is his own dealer and the distributor was by passed at first and then included in the solution as when the parts were shipped to them, likely with lots of other parts to resolve lots of other issues.
So Jaxs’ communications with Jessie, is not much different then dealing with the factory direct and the distributor is just a warehouse with order processor’s.
|