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I would say that if the "Dealer" did not offer solutions, then you would contact Massimo and copy Jessie at Yin Gang, the point is you have no real dealer if you get it shipped to you, if you need a part they will not have it. The parts are all at the factory, the distributor may stock some but likely they do not, the ability to identify a part is best out of the factory.
asking a dealer to order a part, then they ask the distributor that likely requests it from the factory.
For the time being the factory rep is making sure problems are resolved, that's very unusual to get that kind of direct support.
Basic problem solving, if you request something from the retailer, then also notify the distributor and factory at the same time. All in an email and all with a cc list; to make sure they all know what you need....in that you better know what you need.
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