I will offer that John has always stepped up and made things "right" for me in the end, but as you can imagine it was more than a little work, on my part, to get there.
I *think*, living as close, as you do, a visit (with a box of defective shocks) might be in order?
I don't know.............. (I found shaming him get's the best results, I tried, and found "reasonable" not to work so well).
Sorry to hear of your troubles Jim................
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