apcusa so far its been a struggle

[extreemthrottle]

so i called don on dec 14th, ordered and paid for 2 thunder 125's (grom copy) on the 14th. was told i would get them in time for christmas. couple things to note, this was regarded as commercial shipping to my shop, and i informed them that they would need a drop gate since i dont have a forklift. not a problem i was told well, nearly a month later, they arrived, and not without the complete runaround, mis-information, and lots of frustration.

on dec 19th in the afternoon, i hadn't received the bill of lading. so i called and was told they should be going out on tues or wed.. i asked if they would get her in time for christmas and was assured they would.
tues the 20th, still nothing, and spoke to don, asked about paper work as we had planned a trip for a week on the 26th, and i wanted to take them with us, he said they would pull the bikes aside. get the numbers and send them out first thing so we could have them for the trip. but we should see the bikes thursday or fri.

thursday and fri, no bikes, no bill of lading, silence..
i called on friday and spoke to greg, he would look into it, and get back to me. i called a while later, and he tells me the shipping company is closed fri, and monday for the holiday.
needless to say, my patience was getting to the end. but i realize, its the holidays, and im sure i wasnt the only one with this issue, so i let it go, though very disappointed.

we go on our vacation the following week, and its still there in the back of my mind the whole time, so thursday i finally call and speak to greg, he apologized and said we should be back on track for the following week. i said ok lets get this done please!
i also asked about the paperwork and what ever happened to it, as it never showed up.
the lady there said, we dont ever send the paperwork before the bikes are received in case there was an issue.

we get home from vacation on the 2nd, and tues the 3rd, i called to find out what the deal was, and greg told me he would look into it and call me back.
i took it upon myself to figure out that cazador was the distributor, so i called to cut out the middle man, spoke to michael there, who knew who i was and the order. he tells me they would be shipping out the 4th, and that i should see the bill of lading come through soon.

i get the bill of lading on the 4th, wait till the 5th and call the shipping company to get an estimated date, tracking info etc..
they tell me they attempted to pick up, but the driver was sent away because they weren't ready to load. they informed me that the pro# now would change, and they would pick them up the following day on the 6th. i was told i should call cazador and give them the new # and tell them they would be there today to pick up.
i call cazador, he says, they had a lot of backorders to fill, and because of the holiday, they were behind. i gave him the new info and told him that the shipper said they would be there today to pick them up.

i get a call from michael at cazador later that day and was told that one of the black bikes had some damage and he asked if i would like a different color, i said white would be fine and he said they were loading now.
im finally going to get my bikes!!

the shipping company calls me on tuesday the 10th and says we can drop them at your shop on wed, whats a good time, i asked for the latest appt, she say we can do after 1pm, i said that will have to work, and to please have the driver call an hr b4 since i may be more then 30 mins away at work.
wednesday, 1130 am the driver calls and says hes in front of my shop and where am i?
luckily, i was only 20 mins away at the time, and was able to take an early lunch

i fly up to my shop, get there and he asks if i have forklift. i say no, how the hell is this gonna work? he says i may have to come back tomorrow, i say, no way, ive waited to long, ask my neighbor at my shop to use the back of his pickup truck and slide the bikes into it. the three of us get them in and then onto the ground since they are bulky, but fairly light.
i pull the boxes off, and start to find some crate damage, the rt side of the white bike looks like it may have fallen over at one time, the footpeg bracket was broken, and other parts were scuffed and damaged.
the driver starts getting an attitude with me and tells me he has to go. i basically told him, im not signing anything until i throughly look over the bikes now to find any additional damage. of course i find a few other items, he gets an exception from his office, and i let him get on his way.

that evening, i get back to the shop to assemble the bikes and make sure there are no other issues. the assembly was minor, front wheel, rear shock, loosen chain, handlebars, switches and going over the bike to tighten everything.
got both bikes done and running, sent pics via email for the damage, i also emailed the vin# and info needed for registrations so i could get that going too. followed up with a call to greg to make sure he had all the info, and to ask the lady about processing the paper work and overnight shipping to me as a courtesy for all this b.s. i was told, they cant do that with government paperwork, they can get in trouble, blah blah blah... i said if they can ship fed ex or ups overnight, i would pay for it. i was told, that they would get in trouble because they have an account with usps and they would be upset if they used another carrier. lmao.. anyway, i decided to let it go, and just wait since they were shipping priority mail i should have it monday hopefully.

i will say while all of the people i spoke to on the phone were very nice, and seem like they want to do a good job, maybe they are just overwhelmed or something?? if they would have told me from the beginning it would be the 2nd week of jan, i would have been fine, but the jerkin me around with this and that was so uncalled for.
i was actually going to sign up to be a local dealer here, and spoke to don at length about it and a few other things, he seemed very nice informative etc..
just disappointed in the experience.

i posted in another thread about the short i have on one of the bike and i havent even put a mile on it yet. hopefully something simple.

i also hope they follow through with the parts that were damaged. i will keep you all posted as to how this turns out.

[Adjuster]

This is the life of a China bike purchaser/rider. LOL Its sad that you almost have to expect these types of issues when purchasing a China bike. To me the problem is all the drop shipping. The product never comes directly from the seller. Too many middle men, too much money has to change hands, too many people have to confirm what was sold, what was paid for, what is in stock at the drop ship warehouse, what is available to be picked up by the shipper. LOL it just sounds like a mess.

/

[BlackBike]

I think that the retailer should have found out the info for you. In stead it sounds like they told you what ever story they had without confirming it just to get you off the phone. Then you had to take on the task of researching where the hell it was and why and when etc. Aspucalinuadioucilous (whatever) certainly didn't earn their money on this one. You'd though they had taken more notice since it was a multi unit order . I am glad my next purchase will be coming from CSC Motorcycles.

[extreemthrottle]

Originally Posted by Adjuster

This is the life of a China bike purchaser/rider. LOL Its sad that you almost have to expect these types of issues when purchasing a China bike. To me the problem is all the drop shipping. The product never comes directly from the seller. Too many middle men, too much money has to change hands, too many people have to confirm what was sold, what was paid for, what is in stock at the drop ship warehouse, what is available to be picked up by the shipper. LOL it just sounds like a mess.

/

Originally Posted by BlackBike

I think that the retailer should have found out the info for you. In stead it sounds like they told you what ever story they had without confirming it just to get you off the phone. Then you had to take on the task of researching where the hell it was and why and when etc. Aspucalinuadioucilous (whatever) certainly didn't earn their money on this one. You'd though they had taken more notice since it was a multi unit order . I am glad my next purchase will be coming from CSC Motorcycles.

while i agree with both of you,
id like to believe that customer service isnt a thing of the past.
i work in 2 customer service industries, and on involves mainly one line sales. if i didnt work my ass off to get a good reputation, i wouldn't have any business at all. i do my best to go above and beyond for all my customers. i will say, we are all human, and ive made mistakes, but i own it, and do my best to make up for it in some way.
this was completely unacceptable.
there was so much more to this line of b.s. that i was fed, but the jest of the feedback and facts were there.

i just hope they really did send the registration info, and hope to get my replacement parts this week.

[IMPORT_CIRCUS]

I had some small issues with them also, but only with the shipping aspect. took a while to get a bill of laden but all other things like paperwork and other issues were handled promptly, my guess is the weak link is the shipping end of things.

[Louis Angel]

my 1st china bike, the "WILL200" came from Motobuys, took 5 days to get the bike, and 2 MONTHS to get the paperwork so I could license and insure it!
For the most part, people just suck!
Bobcats was VERY fast at getting us both the trike and the paperwork for my wifes trike. Had trike and paperwork both done inside of 2 weeks.

[emptyschmitz]

Just got off the phone with them and hopefully will hear back later today...I'll call if I don't, just have to keep on them I suppose. Got two Hawks incoming and apparently they shipped last Friday? Need to know because I go into my work office every other Friday and that's where I had them shipped, though they are going to a terminal nearby apparently? It is so weird. Anyway, I feel like there is some traction and they are just way backed up. Its frustrating but I hope I'm getting close to getting these in!

UPDATE: Got the shipping figured out, the bikes should be in on Monday! Thanks ASPC!

[Louis Angel]

DANG!!!! 1 month and 5 days latter and still have no bike physically there!
that is insane!
Good to know as I will be avoiding them like the plague. Even though they
are in my own state! GLAD they are FINALLY on the way though!!!!

[extreemthrottle]

well, still waiting for my call back from them. lmao. i have to laugh at this point because it makes me wonder how a company like that can stay in business.
they're lack of communication is ridiculous!

ive emailed them over 5 times with no response at all. ive called and always told they will call me back with answers but never get a call back.
just be prepared that if you purchase from them, you have to bug them and bug them in order to get anything done, and you still may not get a resolution

the runaround ive received from them is unacceptable, and if i didnt title and register them already, id send the 2 bikes back and get my money back.
something that was supposed to be fun and inexpensive has not turned into a money pit and lots of disappointment.

ive been a motorcycle and watercraft technician for years so fixing small things isnt the issue, its that these are brand new!! ive had very little time on them mainly because im afraid to take them to far from my shop and be stranded somewhere.
one bike was wired wrong and kept popping fuses, once i traced it all out, i got that fixed. tail lights are very dim and barely seen, so i will be adding another taillight for safety.
they both run very lean and theres no adjustment available to the air/fuel mixture. one of them, once it gets into 4th gear at around 3/4 throttle and 35mph it dies, spits and sputters.
the plastics on them are so brittle one has already broken, and not sure how.
im quickly realizing, though apsc offers some kind of warranty i have nothing to go on. no paperwork, nothing on the the website with any warranty info, ive asked them for warranty registration cards, i get nothing in return.

i will continue to post updates as they happen.
hope to get some resolution soon.

[Merlin]

The air gas mix screw in hiding between the carb and cylinder on the bottom. You need to re-jet the carb and it will be fine. Most of us just get a Mikuni as there easier to work with and easier to get jets. To open your carb you will have to remove the tamper proof screws. Most people take a hacksaw and make a notch for a standard screwdriver. Once you get it dialed in every one seems to like the bike.

[extreemthrottle]

well, after months of still getting nowhere, ive decided to hit up my credit card company and file a dispute.
funny, i filed the dispute on jan 15th a day after my last post, and nothing has changed. i did call them a few more times to attempt to resolve all the issues, but still getting nowhere.
at this point, its just total b.s. and id like to send them back and get my money back.
one of them drains the battery after 10 mins of riding around the neighborhood, and it also doesnt want to go into neutral. my gf and i dont feel comfortable enough to go ride them around town because of the previously posted issues and they are now just taking up space in my shop. it cost me another 450.00 in tax tag and title fees here in florida, but at this point id eat it, just to get these gone.
the credit card company definitely seems like they have my back, and i hope something good comes from all this.
sorry to say, but ive proved it to myself again that you get what you pay for...
should have just bought another kawasaki, honda or yamaha..

[2LZ]

Originally Posted by extreemthrottle

well, after months of still getting nowhere, ive decided to hit up my credit card company and file a dispute.
funny, i filed the dispute on jan 15th a day after my last post, and nothing has changed. i did call them a few more times to attempt to resolve all the issues, but still getting nowhere.
at this point, its just total b.s. and id like to send them back and get my money back.
one of them drains the battery after 10 mins of riding around the neighborhood, and it also doesnt want to go into neutral. my gf and i dont feel comfortable enough to go ride them around town because of the previously posted issues and they are now just taking up space in my shop. it cost me another 450.00 in tax tag and title fees here in florida, but at this point id eat it, just to get these gone.
the credit card company definitely seems like they have my back, and i hope something good comes from all this.
sorry to say, but ive proved it to myself again that you get what you pay for...
should have just bought another kawasaki, honda or yamaha..

Too bad it's worked out this way for you. Many of us here, including myself, have had a great experience from our China bikes. I hope you get this resolved.

[extreemthrottle]

thanks, me too.

i just find it hard to believe that you can run a business this way.funny at the beginning, i was thinking about becoming a dealer, but i would have no support and a line of pissed off customers if i treated them like ive been treated.

either take the things back or fix them! thats all i want at this point. i just want to use them, but cant in the condition they are in. total b.s.

[extreemthrottle]

So here we are in may and im still sitting on 2 bikes i really cant use. I would have rather flushed the money down the toilet then to waste it like this. Totally sucks, and i wish i never bought them. If i ever get the parts to fix them, they will be going up for sale so i can rid myself of one of the worst experiences ive ever had.
Lesson learned.

[extreemthrottle]

hey all,
just thought i'd beat the dead horse some more. apparently, apsc and other dealers troll here so they can have the ammo they need to try to screw you anyway they can.

i made a post about an electrical short, that i found to be the fault of whoever assembled the bike at the factory, i never cut or modified anything, just unplugged a hot wire that was plugged into a ground. now they have declined my warranty claim on the defective parts saying i voided the warranty and saw my post here on this forum. my guess is that they saw this thread, and the horrible review i put on the google reviews for them

these guys, don and greg are some real class acts! ive dealt with a lot of shady, scumbag people before, but this takes the cake!

since they are probably reading this,
id like to say directly to them, that i sincerely hope karma catches up with you some day and you get whats coming to you. i will do whatever means i need to to make sure everyone knows what kind of business you operate.