TXPOWERSPORTS - Negative

ielati · 09-11-2017, 01:25 PM

Ordered my Magician from TXPOWERSPORT about 3 weeks ago, Delivery was fine. Once i received it the bike would not start. Narrowed it down to a faulty Carb and called them to troubleshoot. After 3 calls of arguing they agreed it was a carb and said they would send out a new one. The new one arrived and it was a completely different carb. Instead of having a switch for the choke with 3 setting there was a spot for a cable to be placed to control the choke. I ended up ordering a Mikuni VM26 and new jets. installed it and she fired right up. Now That the bike it running i see that the speedometer is not working. verified it it installed but no readings on the guage. Again emailed TX and all i get is 1 line replies . Told to send them the complete parts i need replaced so they can warranty it with RPS and i need to send them the VIN # . So much for customer service, I reached out to RPS directly to see if they can help since TXPOWERSPORTS doesn't.

Emerikol · 09-11-2017, 03:19 PM

Good Luck getting anything out of TXPowerports. I ordered my Hawk through them and had much the same customer service issue. They wouldn't work with me on the paperwork, and they wanted to pass the buck to RPS. I reached out to RPS directly and never got a response. Pretty much the same MO, though: Shipping was good, customer service was terrible. Let us know how it plays out for you.

ielati · 09-11-2017, 05:01 PM

Im not holding my breath. They want to charge me $45 dollars for the speedo sensor on a bike 3 weeks old. Hoping to hear from RPS and see what they can do for me.

Paul2 · 09-13-2017, 01:28 PM

Yes,,,, on the net they are listed with lots of "how wonderfull" but far far from it.
I purchased a few atv's and DEFINATELY buyer beware with TXPOWER sports..

Emerikol · 09-24-2017, 08:24 PM

Any updates?

ielati · 09-27-2017, 04:44 PM

They have stopped responding to me. I reached out to RPS direct so hopefully we will get some info. I have also yet to get my title in the mail.

Emerikol · 09-27-2017, 06:09 PM

If you paid with a credit card, it may be time to pick up the phone and reverse the charges. I paid for my Hawk with an American Express for exactly this type of circumstance. I was afraid I would be in the boat you were in and AmEx has the best customer service for clawing money back on the planet. Please keep us posted on what you decide to do. Good Luck!

ielati · 09-27-2017, 09:17 PM

I paid via PayPal. I guess I may need to see about that.

Emerikol · 09-28-2017, 04:46 AM

It might be worth looking into for you. I know that there is a time limit for getting the process started, so even if you just make the phone call now, at least they have a record of it. I just hate seeing people get treated poorly after spending money with a company in good faith. Please keep us posted on what you decide to do so that other people in the same boat can look up some options. I'm crossing my fingers for you that it all works out in the end.

Megadan · 09-29-2017, 10:04 AM

Unless you made the purchase with a Paypal credit account, their buyer protection policy does not cover vehicle purchases. It is listed on their buyer protection page under exceptions. https://www.paypal.com/de/webapps/mp...locale.x=en_DE

I would still give them a call and see if there is anything you can do. You never know until you ask.

That said, if you aren't willing to buy the speed sensor (assuming this is the issue and it isn't the gauge cluster) then I would look into working with mjstef to see if the Tach cluster used on the Hawks may be able to be adapted to your bike. It is an awesome upgrade for the Hawks, and if the speedo drive on the wheel and cluster mounting pattern are the same, it can be made to work.

All he needs is a Magician owner to help him figure these details out.

At the very least, if you can confirm that the speedo drive on the wheel is the same as a Hawk, I can almost promise you there is a Hawk owner that did the cluster upgrade has their stock drive unit sitting around in a box somewhere that would be happy to just send it to you for shipping.

Seeing how inaccurate and cheap these stock speedos tend to be, I would heavily consider the tach cluster. I know it is frustrating to have to spend more money, but realistically that is somewhat of a given with these bikes.

Azhule · 09-29-2017, 11:29 AM

Tail Tech Vapor instrument clusters work great too...

ielati · 09-29-2017, 03:00 PM

ive spoken to RPS and sending them the vin and photos of what i need, ill see how that goes . Other than the speedometer not working and the original carb issue i have no other complaints other than the lack of professionalism on TXpowersports side

Emerikol · 09-29-2017, 11:34 PM

I have the factory speedo drive gear in a box. It's buried on the Uhaul right now, so you'll have to wait until next week when I unpack in Phoenix, but I have one. I'd be happy to send it out if you determine that's what you need. I would say step one would be to disconnect the speedometer drive cable at both ends and give it a turn. Make sure that the cable is intact and turns properly. Then move down from there and take the front tire off to check the drive assembly. Finally, if all is well so far, check the speedometer itself. Not 100% sure if there's really anything to check there, but you might luck out. Come to think of it, I have the entire factory speedometer assembly, complete with cable and drive sitting in the box on the uhaul. If you can wait until I get to Phoenix, and the Hawk and Magician parts are compatible, I'd be happy to send everything your way. PM me if you need anything.

09-11-2017, 01:25 PM	#1
ielati Join Date: Aug 2017 Location: Corpus Christi Texas Posts: 24	TXPOWERSPORTS - Negative Ordered my Magician from TXPOWERSPORT about 3 weeks ago, Delivery was fine. Once i received it the bike would not start. Narrowed it down to a faulty Carb and called them to troubleshoot. After 3 calls of arguing they agreed it was a carb and said they would send out a new one. The new one arrived and it was a completely different carb. Instead of having a switch for the choke with 3 setting there was a spot for a cable to be placed to control the choke. I ended up ordering a Mikuni VM26 and new jets. installed it and she fired right up. Now That the bike it running i see that the speedometer is not working. verified it it installed but no readings on the guage. Again emailed TX and all i get is 1 line replies . Told to send them the complete parts i need replaced so they can warranty it with RPS and i need to send them the VIN # . So much for customer service, I reached out to RPS directly to see if they can help since TXPOWERSPORTS doesn't.
	1

09-11-2017, 03:19 PM	#2
Emerikol Join Date: Oct 2016 Location: Carrollton, GA Posts: 1,465	Good Luck getting anything out of TXPowerports. I ordered my Hawk through them and had much the same customer service issue. They wouldn't work with me on the paperwork, and they wanted to pass the buck to RPS. I reached out to RPS directly and never got a response. Pretty much the same MO, though: Shipping was good, customer service was terrible. Let us know how it plays out for you. __________________ First Rule of Aviation: -Never Pass Up The Opportunity to Pee I was struggling to get my wife's attention; I sat down on the couch and looked comfortable. That did the trick! My wife says I only have two faults. I don't listen and something else... If at first you don't succeed, try doing it the way I told you to... The Stable: 2005 Yamaha V-Star 650 - SOLD 2015 Suzuki DR 650 2015 RPS Hawk 250 - SOLD 2016 Ural Gear Up
	0

09-24-2017, 08:24 PM	#5
Emerikol Join Date: Oct 2016 Location: Carrollton, GA Posts: 1,465	Any updates? __________________ First Rule of Aviation: -Never Pass Up The Opportunity to Pee I was struggling to get my wife's attention; I sat down on the couch and looked comfortable. That did the trick! My wife says I only have two faults. I don't listen and something else... If at first you don't succeed, try doing it the way I told you to... The Stable: 2005 Yamaha V-Star 650 - SOLD 2015 Suzuki DR 650 2015 RPS Hawk 250 - SOLD 2016 Ural Gear Up
	0

09-27-2017, 06:09 PM	#7
Emerikol Join Date: Oct 2016 Location: Carrollton, GA Posts: 1,465	If you paid with a credit card, it may be time to pick up the phone and reverse the charges. I paid for my Hawk with an American Express for exactly this type of circumstance. I was afraid I would be in the boat you were in and AmEx has the best customer service for clawing money back on the planet. Please keep us posted on what you decide to do. Good Luck! __________________ First Rule of Aviation: -Never Pass Up The Opportunity to Pee I was struggling to get my wife's attention; I sat down on the couch and looked comfortable. That did the trick! My wife says I only have two faults. I don't listen and something else... If at first you don't succeed, try doing it the way I told you to... The Stable: 2005 Yamaha V-Star 650 - SOLD 2015 Suzuki DR 650 2015 RPS Hawk 250 - SOLD 2016 Ural Gear Up
	0

09-28-2017, 04:46 AM	#9
Emerikol Join Date: Oct 2016 Location: Carrollton, GA Posts: 1,465	It might be worth looking into for you. I know that there is a time limit for getting the process started, so even if you just make the phone call now, at least they have a record of it. I just hate seeing people get treated poorly after spending money with a company in good faith. Please keep us posted on what you decide to do so that other people in the same boat can look up some options. I'm crossing my fingers for you that it all works out in the end. __________________ First Rule of Aviation: -Never Pass Up The Opportunity to Pee I was struggling to get my wife's attention; I sat down on the couch and looked comfortable. That did the trick! My wife says I only have two faults. I don't listen and something else... If at first you don't succeed, try doing it the way I told you to... The Stable: 2005 Yamaha V-Star 650 - SOLD 2015 Suzuki DR 650 2015 RPS Hawk 250 - SOLD 2016 Ural Gear Up
	0

09-11-2017, 05:01 PM	#3
ielati Join Date: Aug 2017 Location: Corpus Christi Texas Posts: 24	Im not holding my breath. They want to charge me $45 dollars for the speedo sensor on a bike 3 weeks old. Hoping to hear from RPS and see what they can do for me.
	1

09-13-2017, 01:28 PM	#4
Paul2 Join Date: Jun 2017 Posts: 81	Yes,,,, on the net they are listed with lots of "how wonderfull" but far far from it. I purchased a few atv's and DEFINATELY buyer beware with TXPOWER sports..
	1

09-27-2017, 04:44 PM	#6
ielati Join Date: Aug 2017 Location: Corpus Christi Texas Posts: 24	They have stopped responding to me. I reached out to RPS direct so hopefully we will get some info. I have also yet to get my title in the mail.
	0

09-27-2017, 09:17 PM	#8
ielati Join Date: Aug 2017 Location: Corpus Christi Texas Posts: 24	I paid via PayPal. I guess I may need to see about that.
	0

09-29-2017, 10:04 AM	#10
Megadan Join Date: Apr 2017 Location: Omaha, NE Posts: 7,911	Unless you made the purchase with a Paypal credit account, their buyer protection policy does not cover vehicle purchases. It is listed on their buyer protection page under exceptions. https://www.paypal.com/de/webapps/mp...locale.x=en_DE I would still give them a call and see if there is anything you can do. You never know until you ask. That said, if you aren't willing to buy the speed sensor (assuming this is the issue and it isn't the gauge cluster) then I would look into working with mjstef to see if the Tach cluster used on the Hawks may be able to be adapted to your bike. It is an awesome upgrade for the Hawks, and if the speedo drive on the wheel and cluster mounting pattern are the same, it can be made to work. All he needs is a Magician owner to help him figure these details out. At the very least, if you can confirm that the speedo drive on the wheel is the same as a Hawk, I can almost promise you there is a Hawk owner that did the cluster upgrade has their stock drive unit sitting around in a box somewhere that would be happy to just send it to you for shipping. Seeing how inaccurate and cheap these stock speedos tend to be, I would heavily consider the tach cluster. I know it is frustrating to have to spend more money, but realistically that is somewhat of a given with these bikes. __________________ 2018 Hawk 250 - Full Mod list here. http://www.chinariders.net/showpost....62&postcount=1 Hawk Information and Resource guide: http://www.chinariders.net/showthread.php?t=20331 2010 VFR1200F - http://chinariders.net/showthread.php?t=20708
	0

09-29-2017, 11:29 AM	#11
Azhule Join Date: Dec 2015 Location: CO Posts: 1,525	Tail Tech Vapor instrument clusters work great too... __________________ "Think as you like... but this self proclaimed Professor is always right" - Buckshot "You never know what someone is hiding beneath their smile..." - NinjaTom - R.I.P.
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09-29-2017, 03:00 PM	#12
ielati Join Date: Aug 2017 Location: Corpus Christi Texas Posts: 24	ive spoken to RPS and sending them the vin and photos of what i need, ill see how that goes . Other than the speedometer not working and the original carb issue i have no other complaints other than the lack of professionalism on TXpowersports side
	1

09-29-2017, 11:34 PM	#13
Emerikol Join Date: Oct 2016 Location: Carrollton, GA Posts: 1,465	I have the factory speedo drive gear in a box. It's buried on the Uhaul right now, so you'll have to wait until next week when I unpack in Phoenix, but I have one. I'd be happy to send it out if you determine that's what you need. I would say step one would be to disconnect the speedometer drive cable at both ends and give it a turn. Make sure that the cable is intact and turns properly. Then move down from there and take the front tire off to check the drive assembly. Finally, if all is well so far, check the speedometer itself. Not 100% sure if there's really anything to check there, but you might luck out. Come to think of it, I have the entire factory speedometer assembly, complete with cable and drive sitting in the box on the uhaul. If you can wait until I get to Phoenix, and the Hawk and Magician parts are compatible, I'd be happy to send everything your way. PM me if you need anything. __________________ First Rule of Aviation: -Never Pass Up The Opportunity to Pee I was struggling to get my wife's attention; I sat down on the couch and looked comfortable. That did the trick! My wife says I only have two faults. I don't listen and something else... If at first you don't succeed, try doing it the way I told you to... The Stable: 2005 Yamaha V-Star 650 - SOLD 2015 Suzuki DR 650 2015 RPS Hawk 250 - SOLD 2016 Ural Gear Up
	0