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10 days ago they said they were mailing a new seat to me. I emailed them yesterday morning to check on the status and I haven't heard back from them.
My bike arrived dented with seat torn and less assembled than any I've seen online...also with no instructions. I got my MSO eventually but they didn't mail it the day they assured me they would mail it.
If I had it to do over again, I'd have declined the shipment. I wrongly assumed they'd make it right with a discount. My next will probably come from APSCUSA, seems like people have had nothing but good to say about them.
If my seat eventually comes in or they offer a refund of any kind, I'll edit my final verdict, but as of now I'd say I had a decidedly negative experience.
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