Quote:
Originally Posted by Douglass
This situation is interesting. So far after hearing from your experience, and Skirush's experience about product problems, and the credit companies not being able to help makes me wonder. Who is protecting the buyer? It seems the seller ultimately has the upper hand against defective products. I was always under the impression the credit card company would be there in case things went south, but it does not seem that way
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From my experience, no one is protecting the buyer. The buyer is pretty much on their own. My bank didn't give a crap about my experience. In fact, they cared so little, that I couldn't even get a refund for the $30 battery that I had to buy...$30...I would have been happy with $30. I didn't get a dime of a refund.
The problem is the vendors are so well protected with the "fine print" policies that you agree to when you purchase the item. Most have learned, through trial and error, how to fine tune those policies to pretty much protect them 100%. Take a look at Manny. He's a perfect example of this. I actually didn't bother to read the fine print when I bought my bike. Jerry pointed them out to me. I just couldn't believe what I read. It's ridiculous and unlike any other transaction you'll see. You're pretty much screwed.
The only hope of help you have is if the vendor is willing to swap out parts for you. In your case, you need a new engine. Personally, I don't see any "Manny like" vendor being willing to do this for you. I've read on here that there was a guy who was able to get a new replacement engine. I think he got lucky and found a sympathetic vendor. And, keep in mind that these policies usually require the buyer to ship the parts back to them. Case in point:
Manny sent me a wrong part that didn't fit my bike. I told him that it was the wrong part. He said I had to pay for shipping to ship the incorrect part back to him, and then wait for the new part to arrive. So, let's put that in perspective. The seller sends me a part that is wrong, and I have to pay to ship it to him. I ask, WTF! WTactualF? That makes absolutely no sense, but you know what, it doesn't matter what I think. These guys are so well protected by their policies that you can't say a thing and have no power to do anything and your bank is in the same position as you, powerless.
I would love to find a vendor who is actually trustworthy. You take the worst used car salesman, and amplify the suckiness and lies by 100%, and then you have these guys. I don't care if I'm generalizing. Most of them are like this.
You find a good, trustworthy and honest vendor, then you should stick with them. CSC has a good reputation. And, they can charge a little more to get that customer service. But, I've learned, you get what you pay for.
Excuse my rant. Yes, I feel very badly for you and I hope it works itself out, somehow.