ChinaRiders Forums - View Single Post - Two thumbs up for Venom Motorsports customer service

KSSK · 10-18-2021, 12:45 PM

My Lifan X-Pect arrived from Venom Motorsports a couple days ago.

I had inspected it for damage before signing, and everything looked good. But after unpacking I found that the positioning of the front wheel in the box allowed the rear axle nut to rub on the front rotor during transit.

I hoped it was just some cosmetic damage, but I have a front-brake pulsation, so I think the rotor was bent.

I emailed Venom last night and sent a couple pics. This morning I got an email response saying it was forwarded to the tech department. Shortly later I got a call from someone saying they were ordering a new front rotor and I would receive it soon.

I paid a little more to get the bike from Venom because of their reputation for good customer service, and so far it seems worth it.

10-18-2021, 12:45 PM	#1
KSSK Join Date: Oct 2021 Posts: 99	Two thumbs up for Venom Motorsports customer service My Lifan X-Pect arrived from Venom Motorsports a couple days ago. I had inspected it for damage before signing, and everything looked good. But after unpacking I found that the positioning of the front wheel in the box allowed the rear axle nut to rub on the front rotor during transit. I hoped it was just some cosmetic damage, but I have a front-brake pulsation, so I think the rotor was bent. I emailed Venom last night and sent a couple pics. This morning I got an email response saying it was forwarded to the tech department. Shortly later I got a call from someone saying they were ordering a new front rotor and I would receive it soon. I paid a little more to get the bike from Venom because of their reputation for good customer service, and so far it seems worth it. Attached Images
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