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otakui · 06-12-2009, 10:50 PM

I recently bought an electric scooter from giobikes.com.

They shipped via a company that doesn't deliver to my location. The tracking website said it would be delivered on a Friday, and I had somebody sit around the house all day waiting.

When the scooter didn't arrive on Friday, I emailed the shipper, complaining that the website said the bike would be delivered on Friday, but wasn't, they informed me that they didn't deliver to my location, and they transshipped it via another company. They didn't say who. They said it would be delivered Monday.

Again, I had somebody stay home from work and sit around all day on Monday. Finally at 3PM, they phoned and said I could come pick up my scooter. Apparently the company that the shipper used to tranship the bike doesn't support home delivery, so I had to go pick up the bike from their depot.

When I got the bike home, it was missing the front wheel spacer. I couldn't finish assembling the bike.

I immediately used the email form on giobikes.com to request a replacement part.

I received an email quickly that if I supplied my address, they would send out a replacement part. I replied with my address.

After 6 days, I hadn't received the replacement part. I sent an email asking if the part had been shipped. No response.

Every couple of days since then, I sent an email, asking where the part was, and asking if it had been shipped, and asking if it was delayed because it was coming from out-of-country. No response.

I went back on the website and submitted another warranty request via the online form. No response.

I went back on the website and left another request, stating that I was very unhappy with the lack of response.

I finally received another reply, this time stating that the bikes are sold as-is and that unless the missing part was broken or defective, that I would be responsible for replacing it myself.

I've given up on getting support from GioBikes.com. I will source the part from elsewhere and pay for it myself. Apparently saving $5 on a part is more important to these people than positive word-of-mouth.

My boss bought the same model of scooter, based on my enthusiasm over my inital purchase. Unfortunately he didn't wait to see how it turned out. Hopefully he has a better experience than I had.

Don't buy from these people. They don't support their customers, and they don't care.

06-12-2009, 10:50 PM	#1
otakui Join Date: Jun 2009 Posts: 1	Bad customer support I recently bought an electric scooter from giobikes.com. They shipped via a company that doesn't deliver to my location. The tracking website said it would be delivered on a Friday, and I had somebody sit around the house all day waiting. When the scooter didn't arrive on Friday, I emailed the shipper, complaining that the website said the bike would be delivered on Friday, but wasn't, they informed me that they didn't deliver to my location, and they transshipped it via another company. They didn't say who. They said it would be delivered Monday. Again, I had somebody stay home from work and sit around all day on Monday. Finally at 3PM, they phoned and said I could come pick up my scooter. Apparently the company that the shipper used to tranship the bike doesn't support home delivery, so I had to go pick up the bike from their depot. When I got the bike home, it was missing the front wheel spacer. I couldn't finish assembling the bike. I immediately used the email form on giobikes.com to request a replacement part. I received an email quickly that if I supplied my address, they would send out a replacement part. I replied with my address. After 6 days, I hadn't received the replacement part. I sent an email asking if the part had been shipped. No response. Every couple of days since then, I sent an email, asking where the part was, and asking if it had been shipped, and asking if it was delayed because it was coming from out-of-country. No response. I went back on the website and submitted another warranty request via the online form. No response. I went back on the website and left another request, stating that I was very unhappy with the lack of response. I finally received another reply, this time stating that the bikes are sold as-is and that unless the missing part was broken or defective, that I would be responsible for replacing it myself. I've given up on getting support from GioBikes.com. I will source the part from elsewhere and pay for it myself. Apparently saving $5 on a part is more important to these people than positive word-of-mouth. My boss bought the same model of scooter, based on my enthusiasm over my inital purchase. Unfortunately he didn't wait to see how it turned out. Hopefully he has a better experience than I had. Don't buy from these people. They don't support their customers, and they don't care.
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