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Hi Otaki,
I'm a pretty objective person and I feel bad for you that you are having issues.
As for your shipping issue, I do believe it says right on Gibikes website that their 'larger' items are shipped by DayRoss, and due to the size are not home delivered but shipped to your nearest depot. Perhaps I'm wrong on your instructions but that was always my understanding. UPS cannot handle oversized items, I believe due to weight.
I've had excellent responses from Gio and great customer support. I do not know why this would be an issue but I would continue to work on them a little for your missing part. I didn't receive part of my order and when I let them know I had it the next day. I know some others here have had some issues with broken parts in the box and didn't have a problem.
Remember, treat others as you would expect to be treated, with respect and you will receive it return.
Just my .02.
-TT
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