Whydo Ihave to pay shipping again from GIO for damaged parts

crhunter · 08-05-2009, 04:28 AM

Just bought a 110 mini beast from GIO in Vancouver, BC taillight broken when i opened the box. Spoke to John at GIO and I have spend another $10 US to ship me a new one. Is this fair? Common practice? Bye the way first post...

Thanks

TurboT · 08-05-2009, 05:28 AM

Hi crhunter, welcome to the forums.

This is common. The part is warrantied but the shipping is not. It is in all his language and policies on his site.

While sometimes hard to swallow as the customer, I believe it is there to ensure that you are in definite need of the replacement part and not just looking for free handouts.

You can imagine there are some not that trustworthy that could call up and want him to send them free everything and it will kill him in shipping and parts costs.

If you had to drive to a store to pick up a replacement, more than likely you'd spend ten dollars in gas and time, or close to it.

Be careful with the brake light, it's in a bad spot and I broke mine too lifting it into my truck.

dsrt4 · 08-05-2009, 08:26 AM

I wouldnt pay the shipping.

In Fact......You will be lucky to get anything out of these guys.
Save yourself the headache and just buy a new one elsewhere.

crhunter · 08-05-2009, 11:10 AM

I understand their policy TurboT it's just the principle of the matter. I mean it was right out the box. Anyway it's just annoying...I was missing some hardware too but not a big deal. Any suggestions on tech stuff for the Mini beast 110? I installed the exhaust last night, that was fun? I also have this thing that looks like a crash bar or luggage rack different than the front grill. Looks like it's from the Hummer??? I'll try and post a pic in the tech forum later. Thanks for the feedback.

Weldangrind · 08-05-2009, 11:59 AM

Welcome to the forum!

To paraphrase a fine forum member, you need a good mechanical aptitude and a sense of humour to own a CB. You seem to have both.

I've purchased three machines from Gio (nothing compared to some of the resellers), and John has always been more than fair with me. As stated, the handling fee is standard practice, and John has charged me such a fee for warranty parts replacement.

On occasion, John will throw in extra items to help out. On one occasion when I needed a stator, he threw in some ignition parts to help me troubleshoot. His policy is what it is, I treat him with manners and respect and he treats me fairly.

You're definitely on your own with a CB. We can't expect to put gas in them and drive away like a big name machine, but we can work together to optimize what we have; hence this awesome forum. I'm very thankful for the members that take the time to share their experiences.

Reveeen · 08-05-2009, 12:07 PM

What little I've had with shipping problems/short shipped I have ALWAYS been looked after in a more than fair fashion from GIO.

crhunter · 08-05-2009, 01:08 PM

After spending some more time last night wrenching I came to the conclusion that you have to appreciate where these things are coming and the low $. I mean there was one bolt for the foot peg that was half out on an angle and of course cross threaded. I mean if you are working for poverty wages in a country with minimal manufacturing guidelines you can't expect quality control. Wonder if they use lead in the paint? ;-) See you in the tech forum...

Cheers

TurboT · 08-05-2009, 02:52 PM

Quote:

Originally Posted by crhunter

I understand their policy TurboT it's just the principle of the matter. I mean it was right out the box. Anyway it's just annoying...I was missing some hardware too but not a big deal. Any suggestions on tech stuff for the Mini beast 110? I installed the exhaust last night, that was fun? I also have this thing that looks like a crash bar or luggage rack different than the front grill. Looks like it's from the Hummer??? I'll try and post a pic in the tech forum later. Thanks for the feedback.

HeyI think the piece you are meaning goes under the back axl, almost like a back grill to protect the sprocket and brake rotor. It confused me for a while too, since you don't see it in too many of the pictures on the site.

..and yes, the exhaust is a good time to snake through the frame and shock, and mount to the slot which of course doesn't line up.

..but it goes in there eventually, and might leak a little at first.

crhunter · 08-05-2009, 08:44 PM

You were right TurboT that piece is the chain guard. Made sense when I actually bent down and looked... Anyway, just turned it over today for the first time and yes seems to be exhaust leaking at engine connection or it could be some packing/machine oil burning off. Seems to want to take off when I start it, good thing I had the brake set :wink: I'm going to adjust the throtle cable and see what happens. I ordered a Mikuni carb as well, not sure how to install that. It hasn't arrived yet so I'll some research. Also, confused about shock adjustment? Overall, the mini beast seems a bit too big for my 5 year old also wife noticed 14 and under sticker :( ooops forgot to remove that one. Anyway, thanks for the feedback. Great forum guys!!!

TurboT · 08-05-2009, 09:31 PM

Not sure there is much in the way of shock adjustment on them. They are pretty squishy on mine.

If it races at idle I would check the top cap of the carb and the carb slider.

Weldangrind · 08-06-2009, 01:09 AM

Quote:

Originally Posted by crhunter

Seems to want to take off when I start it, good thing I had the brake set :wink: I'm going to adjust the throtle cable and see what happens.

Per TurboT's recommendation, consider removing the slider from the carb. Gently unscrew the top cap from the carb and lift out the cable and slider assembly. Allow the cable to show you where it wants to go; it might not be routed in the smoothest fashion. While the cable is out, work the thumb throttle a bit and see if it operates smoothly. Once you're satisfied with routing and smoothness, place the slider back in the carb. Please note that the slider has a groove down one side that mates with a tab inside the carb (this ensures that the slider only raises / lowers and doesn't rotate). There is a small ramp on one side of the bottom of the slider that mates with the idle screw.

After all of that, if the quad still wants to take off, the centrifugal clutch needs adjustment. Let us know.

Quote:

Originally Posted by crhunter

Wife noticed 14 and under sticker :( ooops forgot to remove that one.

D'ohh!

TurboT · 08-06-2009, 01:31 AM

Yeah and most 14 year old's wounldn't fit on them well so it's an odd sticker. Lawsuit avoider I call it.

crhunter · 08-07-2009, 12:28 AM

The throttle cable was tightly packed in their so rerouted it checked the play and took off the tension after your suggestions Weldangrind (thanks) it doesn't take off after start up. A little back fire on start up, still adjusting the carb. Anyone know what the other bolt is for beside the oil drain plug (did an oil change already, tiny metal fragments so good maintenace tip for break in ohhh and way easier up on jack stands) I also noticed the battery isn't secured so bungeed that in their as well. Thinking I should have picked up the 50 cc for my year old... I'm sure he'll grow into it. Took it for a ride down the street, it's pretty pepping. I couldn't resist

Anyway I just noticed the Mikuni carb I order has manual choke so it won't work with choke control lever on the mini beast handle. I'll see if I can modify this because I like that feature, saves me bending over.

TurboT · 08-07-2009, 04:01 AM

Quote:

Originally Posted by crhunter

The throttle cable was tightly packed in their so rerouted it checked the play and took off the tension after your suggestions Weldangrind (thanks) it doesn't take off after start up. A little back fire on start up, still adjusting the carb. Anyone know what the other bolt is for beside the oil drain plug (did an oil change already, tiny metal fragments so good maintenace tip for break in ohhh and way easier up on jack stands) I also noticed the battery isn't secured so bungeed that in their as well. Thinking I should have picked up the 50 cc for my year old... I'm sure he'll grow into it. Took it for a ride down the street, it's pretty pepping. I couldn't resist

Anyway I just noticed the Mikuni carb I order has manual choke so it won't work with choke control lever on the mini beast handle. I'll see if I can modify this because I like that feature, saves me bending over.

Now that I have a truck I find it very easy to put the quad in the box or on the tailgate and do work on it up there. Being tall I hate bending down to work on these things. Oil change is a snap it's right there for me. As for the other bolt you mentioned, I'm not sure, but it is probably like my 50cc, which has a spring behind it so careful if you take it out. I am guessing it could be an internal oil pump spring/bolt. It's almost impossible to get the drain plug out of the 50cc, as it is right above the frame cross beam, so I had to use this bolt to drain the oil. It launched the bolt and spring across my yard as I wasn't expecting it. Luckily I found it.

Be careful with that one!

Even for their size they are fun little machines, I've ridden both the 110 and 50cc and if they weren't so darn uncomfortable, would be extremely good fun for me too!

yozalo · 08-07-2009, 12:31 PM

Man, it's been already been one day and there have been almost 10 posts. About the minkuni carn. The throttle cable it too short I have yet to figure out how to fix it. I know it still work even though the cable it short but it will not go to it's full speed since the slider does not go all the way up. The highest the slider will go up is 3/4.

08-05-2009, 04:28 AM	#1
crhunter Join Date: Aug 2009 Location: Langley, BC Posts: 48	Whydo Ihave to pay shipping again from GIO for damaged parts Just bought a 110 mini beast from GIO in Vancouver, BC taillight broken when i opened the box. Spoke to John at GIO and I have spend another $10 US to ship me a new one. Is this fair? Common practice? Bye the way first post... Thanks
	0

08-05-2009, 11:59 AM	#5
Weldangrind Join Date: Mar 2009 Location: Sardis, BC, Canada Posts: 25,977	Welcome to the forum! To paraphrase a fine forum member, you need a good mechanical aptitude and a sense of humour to own a CB. You seem to have both. I've purchased three machines from Gio (nothing compared to some of the resellers), and John has always been more than fair with me. As stated, the handling fee is standard practice, and John has charged me such a fee for warranty parts replacement. On occasion, John will throw in extra items to help out. On one occasion when I needed a stator, he threw in some ignition parts to help me troubleshoot. His policy is what it is, I treat him with manners and respect and he treats me fairly. You're definitely on your own with a CB. We can't expect to put gas in them and drive away like a big name machine, but we can work together to optimize what we have; hence this awesome forum. I'm very thankful for the members that take the time to share their experiences. __________________ Weldangrind "I figure I'm well-prepared for coping with a bike that comes from the factory with unresolved issues and that rewards the self-reliant owner." - Buccaneer
	0

08-05-2009, 05:28 AM	#2
TurboT Join Date: Sep 2008 Location: Surrey, B.C., Canada Posts: 2,185	Hi crhunter, welcome to the forums. This is common. The part is warrantied but the shipping is not. It is in all his language and policies on his site. While sometimes hard to swallow as the customer, I believe it is there to ensure that you are in definite need of the replacement part and not just looking for free handouts. You can imagine there are some not that trustworthy that could call up and want him to send them free everything and it will kill him in shipping and parts costs. If you had to drive to a store to pick up a replacement, more than likely you'd spend ten dollars in gas and time, or close to it. Be careful with the brake light, it's in a bad spot and I broke mine too lifting it into my truck.
	0

08-05-2009, 08:26 AM	#3
dsrt4 Join Date: Oct 2008 Posts: 267	I wouldnt pay the shipping. In Fact......You will be lucky to get anything out of these guys. Save yourself the headache and just buy a new one elsewhere.
	0

08-05-2009, 11:10 AM	#4
crhunter Join Date: Aug 2009 Location: Langley, BC Posts: 48	I understand their policy TurboT it's just the principle of the matter. I mean it was right out the box. Anyway it's just annoying...I was missing some hardware too but not a big deal. Any suggestions on tech stuff for the Mini beast 110? I installed the exhaust last night, that was fun? I also have this thing that looks like a crash bar or luggage rack different than the front grill. Looks like it's from the Hummer??? I'll try and post a pic in the tech forum later. Thanks for the feedback.
	0

08-05-2009, 12:07 PM	#6
Reveeen Join Date: Jun 2009 Location: orbital platform Posts: 741	What little I've had with shipping problems/short shipped I have ALWAYS been looked after in a more than fair fashion from GIO.
	0

08-05-2009, 01:08 PM	#7
crhunter Join Date: Aug 2009 Location: Langley, BC Posts: 48	After spending some more time last night wrenching I came to the conclusion that you have to appreciate where these things are coming and the low $. I mean there was one bolt for the foot peg that was half out on an angle and of course cross threaded. I mean if you are working for poverty wages in a country with minimal manufacturing guidelines you can't expect quality control. Wonder if they use lead in the paint? ;-) See you in the tech forum... Cheers
	0

08-05-2009, 08:44 PM	#9
crhunter Join Date: Aug 2009 Location: Langley, BC Posts: 48	You were right TurboT that piece is the chain guard. Made sense when I actually bent down and looked... Anyway, just turned it over today for the first time and yes seems to be exhaust leaking at engine connection or it could be some packing/machine oil burning off. Seems to want to take off when I start it, good thing I had the brake set :wink: I'm going to adjust the throtle cable and see what happens. I ordered a Mikuni carb as well, not sure how to install that. It hasn't arrived yet so I'll some research. Also, confused about shock adjustment? Overall, the mini beast seems a bit too big for my 5 year old also wife noticed 14 and under sticker :( ooops forgot to remove that one. Anyway, thanks for the feedback. Great forum guys!!!
	0

08-05-2009, 09:31 PM	#10
TurboT Join Date: Sep 2008 Location: Surrey, B.C., Canada Posts: 2,185	Not sure there is much in the way of shock adjustment on them. They are pretty squishy on mine. If it races at idle I would check the top cap of the carb and the carb slider.
	0

08-06-2009, 01:31 AM	#12
TurboT Join Date: Sep 2008 Location: Surrey, B.C., Canada Posts: 2,185	Yeah and most 14 year old's wounldn't fit on them well so it's an odd sticker. Lawsuit avoider I call it.
	0

08-07-2009, 12:28 AM	#13
crhunter Join Date: Aug 2009 Location: Langley, BC Posts: 48	The throttle cable was tightly packed in their so rerouted it checked the play and took off the tension after your suggestions Weldangrind (thanks) it doesn't take off after start up. A little back fire on start up, still adjusting the carb. Anyone know what the other bolt is for beside the oil drain plug (did an oil change already, tiny metal fragments so good maintenace tip for break in ohhh and way easier up on jack stands) I also noticed the battery isn't secured so bungeed that in their as well. Thinking I should have picked up the 50 cc for my year old... I'm sure he'll grow into it. Took it for a ride down the street, it's pretty pepping. I couldn't resist Anyway I just noticed the Mikuni carb I order has manual choke so it won't work with choke control lever on the mini beast handle. I'll see if I can modify this because I like that feature, saves me bending over.
	0

08-07-2009, 12:31 PM	#15
yozalo Join Date: Apr 2009 Posts: 330	Man, it's been already been one day and there have been almost 10 posts. About the minkuni carn. The throttle cable it too short I have yet to figure out how to fix it. I know it still work even though the cable it short but it will not go to it's full speed since the slider does not go all the way up. The highest the slider will go up is 3/4.
	0