X-Pro

[JN]

I recently bought a 125cc from X-Pro Moto on Amazon. The packaging arrived very damaged. There are broken parts on the bike among other things and I will have to rebuild the entire rear brake system with new parts. I told X-Pro that I wanted to send it back for a full refund, but they really don’t want to do that. Anyone here know best how to handle the situation?

[Falkon45]

Best you can do is send pictures, and have them send you the new parts. If that doesn't work, hassle them until they will take a return.

[Boatguy]

Get Amazon involved. That’s the best way.

Tell them you need the broken item picked up and you want a new one sent in its place. Their policies are pretty solid and in your favor. I doubt they even really consider that it’s very difficult to send it back. Lol then it will be on X Pro, or, not really, it will actually be all on the shipper who damaged it.