POWERSPORTSMAX and me

[2LZ]

Originally Posted by dossbag

My experience started off OK, best price, Arrived quickly.. although the delivery driver was in a real rush and wanted to reschedule.. even though he was parked up and I had my trailer at the back of his truck??? There were some broken parts that were replaced quickly. But the moment I called them I knew their customer service sucked. Some totally uninterested dude mumbling away just trying to fob me off and get rid of me. I had a ticket opened because the MSO had a tracking number but hadn't updated in 10 days. He said I needed to call the post office. Come on.. that isn't my responsibility! I have sold stuff on ebay and if it doesn't arrive, I'm right on it. A lady had called me and promised me we would wait another week and then go about getting another issued but I never heard back after 2 more weeks. I updated the ticket with a really crappy message and it turned up later that day lol I don't care, I stand by my comments. They did very little about it and I felt a bit helpless. Let's say I would be "wary" of buying from them again. Read customer complaints (lots) be remember, people always leave bad comments and rarely leave good ones. Jeff

Your experience isn't shocking. I really think that when we shop on these big box websites, just getting it delivered in a decent amount of time, for the lowest possible price, is really the peak of expectation. Everything beyond that is luck.

That's the main reason CSC is more expensive for a similar unit. They have an awesome service staff, always ready and willing to help and these people must be paid a living wage. Plus, they have a ton of parts, in stock, readily available. This stock must also be paid for.

As the saying goes, "You can have the best price, the best product and the best service. Pick which two of the three do you want?"

I'd still order from PSM or SPS again. As long as I get the product for the lowest price and my paperwork eventually shows up, that's really all I expect....but I'm pretty easy.