08-11-2016, 11:21 AM
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#1 |
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Join Date: Aug 2016
Posts: 22
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superiorpowersports.com
Ordered 2 coolster 3150 dx2s from superiorpowersports.com yesterday and figured I'd keep you all updated on how the transaction goes.
I've been doing research online and it seems that opinions and experiences with these retailers are all over the map. finding one for my 1st chinese quad purchase was no easy task as weighing online reviews can be a rollercoaster ride to say the least. In the end after hours of research I began to make phone calls to the "final four" retailers and the only one to pick up the phone was Helen at superior. She answered my remaining questions and was pleasant. after a few more days I went to their website, read EVERYTHING i could about warranty, shipping, policies etc. Confident in my choice I ordered 2 units yesterday morning via the website. Later in the day I received a call from Helen that I initially missed. When I called back I got right through. She wanted to verify a couple of things as she was already processing my order. After a short conversation I ended the call again confident in my choice. My units are scheduled to arrive later than normal (my choice as i'll be out of town for a week) and Helen was completely accommodating to my schedule. So far so good. I'll try to keep this updated and pass along my experience. |
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08-11-2016, 12:35 PM
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#2 |
Join Date: Mar 2009
Location: Sardis, BC, Canada
Posts: 25,977
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Thanks for reporting the good initial service. I hope all goes well.
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Weldangrind "I figure I'm well-prepared for coping with a bike that comes from the factory with unresolved issues and that rewards the self-reliant owner." - Buccaneer |
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08-11-2016, 09:03 PM
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#3 |
Join Date: Feb 2016
Location: George West, Texas
Posts: 4,097
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That is very incouraging! Good idea with the voice check to see who really wants business.
__________________
***************************************** 2015 Bashan"Blaze" BS250GY-31 (DB-07K-250) GONE 2017 Suzuki V Strom 650 XT "We are all born ignorant, but one must work hard to remain stupid." ~Benjamin Franklin~
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08-18-2016, 10:44 PM
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#4 |
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Join Date: Aug 2016
Posts: 22
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Called today to verify shipment. Got through with no problems. They verified that my order would be shipped today (per my timetable) and should reach me when i arrive back home. A few hours later I received an email with shipping confirmation and a tracking number.
Looking good. I'll keep you updated. |
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08-19-2016, 11:19 AM
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#5 |
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Join Date: Mar 2009
Location: Sardis, BC, Canada
Posts: 25,977
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Awesome! I hope it arrives safely.
__________________
Weldangrind "I figure I'm well-prepared for coping with a bike that comes from the factory with unresolved issues and that rewards the self-reliant owner." - Buccaneer |
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08-19-2016, 02:04 PM
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#6 |
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Join Date: Aug 2016
Posts: 22
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Just got confirmation on delivery of my quads from a co worker. Apparently shipping was faster than expected. Superior did their job fantastically to this point and the crate is safely at my work with no visable damage. No call from R&L carriers prior to the delivery but since I deal with freight fairly often I'm Not surprised. Can't wai to pick them up monday. Keep you posted
So far superior has met/exceded my expextations. |
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08-19-2016, 03:44 PM
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#7 |
Join Date: Mar 2010
Location: Volcano, Ca
Posts: 7,112
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I've also had a good experience with SPS, regarding the transaction and when they said they'd be delivered. the paperwork was a bit late but that was also expected as I ordered my Rhino during the holiday rush. She said to expect things to take longer.
My only complaint was not warrantying my front rack plastic cover that was damaged in shipment. Even after filling out all the proper claim paperwork, plus photos, they came back with "We don't warranty plastics." The initial transaction was good. The follow up was not. Best of luck.
__________________
"Light a fire for a man, and you heat him for a day. Light a man on fire, and you heat him for the rest of his life." 2007 Suzuki DRZ400S (SM convert) 2009 Q Link XP 200 1967 BSA B25 250cc Starfire 2022 Royal Enfield Interceptor 650 2023 Royal Enfield Scram 411 1948 Royal Enfield Model G 350 |
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08-19-2016, 03:56 PM
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#8 | |
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Join Date: Jun 2016
Location: Colorado
Posts: 1,107
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Same here.
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08-21-2016, 09:55 PM
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#9 |
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Join Date: Aug 2016
Posts: 22
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Picked up the quads from work tonight. Packaging looks good from the outside. I was surprised to see that the tires were boxed separately. Only had time to look at the tires as it's dark and rainy. They came aired up wich is nice.
Should be able to get them off the trailer in the morning. |
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08-22-2016, 06:29 PM
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#11 |
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Join Date: Aug 2016
Posts: 22
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Both units are assembled and ready. Quality was beyond expectations. These things are awesome. Typical chinese minor issues but overall im blown away.
Trying to upload pics. Ill have them soon. Superior was great to deal with and the coolsters seem to be quite a bargain. Super happy |
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08-22-2016, 06:35 PM
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#12 | |
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Join Date: Feb 2016
Location: George West, Texas
Posts: 4,097
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Quote:
__________________
***************************************** 2015 Bashan"Blaze" BS250GY-31 (DB-07K-250) GONE 2017 Suzuki V Strom 650 XT "We are all born ignorant, but one must work hard to remain stupid." ~Benjamin Franklin~
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08-22-2016, 09:39 PM
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#14 |
Join Date: Dec 2014
Location: Deerfield Beach FL
Posts: 1,410
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Wow they look great!
And great job on the photos! Your next mission, should you choose to accept it, video and ride report. I want to come and hang out with you, looks like you have all the fun toys at your house. / |
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08-22-2016, 09:44 PM
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#15 |
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Join Date: Feb 2016
Location: George West, Texas
Posts: 4,097
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Do you have any special plans with them?
__________________
***************************************** 2015 Bashan"Blaze" BS250GY-31 (DB-07K-250) GONE 2017 Suzuki V Strom 650 XT "We are all born ignorant, but one must work hard to remain stupid." ~Benjamin Franklin~
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