RX3 Warranty

jbfla · 03-16-2016, 08:23 PM

There has been some discussion recently about exactly what is covered in the RX3 warranty.

After some research and a few emails, this is what I have discerned:
(feel free to add or correct anything I have missed).

From Joe Berk's 5,000 Miles book, p. 55 & 56,
and confirmed in an email from CSC:

1 year parts and labor on all parts not considered "consumables".
2 years on parts, again not on consumables.

Consumables are:
tires
brake pads
headlight bulb
chain
sprockets
spark plug

All of these consumables are NOT covered by warranty.

The battery is considered a consumable, but has a 6 month manufacturers warranty.

Also from Joe Berks's first book:

Zongshen gives CSC a one year warranty.

To its credit, and their belief in the RX3, CSC extends the warranty for parts to a second year, for which they are not reimbursed by Zongshen.

There has been no mention of parts failures due to neglect or misuse being covered.

One problem that I was slow to pick up on (my fault), is that CSC is the distributor/retailer of the RX3 and not the manufacturer.

Zongshen, the manufacturer, is the one that actually provides the first year warranty.

CSC services the warranty.

I still can find no mention of the warranty details on the CSC website.

Also, I have been unable to find if there are any mileage limitations

EDIT: For items covered under warranty, it is free replacement, unlimited mileage, confirmed by CSC email.

In an email, I have been assured the published details are coming, but one thing slowing it down is the translation from Chinese to English.

I hope there is not too much "legalese" to translate.

IMO, it would benefit potential buyers, and CSC, to have the Terms and Conditions spelled out in detail. That way there would be no misunderstandings.

As for me, the warranty didn't have any influence on my purchase.

But it is comforting to know it is there in case of catastrophic failure.

jb

03-16-2016, 08:23 PM	#1
jbfla Join Date: Oct 2015 Location: FL, GA, NC Posts: 771	RX3 Warranty There has been some discussion recently about exactly what is covered in the RX3 warranty. After some research and a few emails, this is what I have discerned: (feel free to add or correct anything I have missed). From Joe Berk's 5,000 Miles book, p. 55 & 56, and confirmed in an email from CSC: 1 year parts and labor on all parts not considered "consumables". 2 years on parts, again not on consumables. Consumables are: tires brake pads headlight bulb chain sprockets spark plug All of these consumables are NOT covered by warranty. The battery is considered a consumable, but has a 6 month manufacturers warranty. Also from Joe Berks's first book: Zongshen gives CSC a one year warranty. To its credit, and their belief in the RX3, CSC extends the warranty for parts to a second year, for which they are not reimbursed by Zongshen. There has been no mention of parts failures due to neglect or misuse being covered. One problem that I was slow to pick up on (my fault), is that CSC is the distributor/retailer of the RX3 and not the manufacturer. Zongshen, the manufacturer, is the one that actually provides the first year warranty. CSC services the warranty. I still can find no mention of the warranty details on the CSC website. Also, I have been unable to find if there are any mileage limitations EDIT: For items covered under warranty, it is free replacement, unlimited mileage, confirmed by CSC email. In an email, I have been assured the published details are coming, but one thing slowing it down is the translation from Chinese to English. I hope there is not too much "legalese" to translate. IMO, it would benefit potential buyers, and CSC, to have the Terms and Conditions spelled out in detail. That way there would be no misunderstandings. As for me, the warranty didn't have any influence on my purchase. But it is comforting to know it is there in case of catastrophic failure. jb __________________ 2016 Honda CB500F......2017 Triumph Street Twin 2014 XT 250........ Last edited by jbfla; 03-16-2016 at 09:28 PM.
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